Account Manager

Account Manager, Medical Education

Location:

London, Chester, Manchester, Hybrid

Permanent, Full Time

Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.

Springer Health+ is a leading global medical communications and education provider. Working in partnership with pharmaceutical companies and key opinion leaders. At Springer Health+ we see beyond the data – we see the people behind every breakthrough. We do more than help experts across the medical community keep up with science; we help them move it forward, making healthcare smarter and more human.

Springer Health+ are looking for an enthusiastic Account Manager, with sound experience in Medical Communications/Medical Education to join our busy and expanding team. If you have great attention to detail, love multitasking and are looking for a new challenge then we would like to hear from you.

We offer excellent opportunities for career progression with a focus on employee satisfaction and retention.

• Manage a large portfolio of projects across client account(s)
• Liaise with clients to obtain detailed briefs for projects with support from more senior team members where necessary
• Arrange and lead (where appropriate) brainstorming meetings to help shape/provide optimal solutions to client briefs
• Communicate detailed briefs to the delivery team, setting out clear roles and responsibilities and timelines
• Drive the day‑to‑day project management of all live projects within an account(s)
• Comply with agreed standard operating procedures (SOPs) ensuring project is delivered to the high standards required
• Keep accurate records and status sheets for the client(s) and internal team
• Work closely with the delivery team to ensure adherence to systems/processes as required, to help manage the account(s) for accurate reporting to senior management
• Actively participate in and lead internal and external status meetings

• Provide accurate, timely sales and revenue forecasts to the senior management team to assist in the forward planning of the business unit, via your line manager
• Meet or exceed sales, revenue and profitability expectations within the assigned account(s)
• Oversee the delivery of all live projects for the assigned account(s) to agreed financial ratios and in line with project specifications
• Deliver against agreed key performance indicators e.g. utilisation and recoverability. Work with the accounts team(s) to ensure sales are confirmed with clients and in the relevant financial systems by the necessary deadlines
• Work closely with the accounts team(s) to ensure accuracy of budget proposals, the monitoring of time and costs throughout project delivery and the reconciliation process
• Process supplier invoices, ensuring that they are accurately coded
• Professionally manage any issues regarding budgets with the client with the support of senior account team
• Ensure timely and accurate completion of timesheets

• Build and sustain long‑term, business relationships with client team(s)
• Develop and maintain awareness and understanding of the client’s market, product profile, competitors and trends:
  • Demonstrate knowledge of market and therapeutic area when interacting with client and internal teams
  • Attend and lead client meetings with support from senior team members of the team and drive completion of subsequent actions
  • Pro‑actively flag any issues to the senior members of the internal team, outlining business risk and making recommendations for corrective action

• Provide commercial input to account team…