Medical Receptionist

We are looking for a part-time Receptionist to work 5.5 hours per day on a Monday and Wednesday evening (13:00 to 18:30) at our Broughton site.

You will be joining a hard working Reception team, who are the first point of contact for all patients in a very busy GP Practice.

Experience is preferred but not essential.

Full training will be given.

We may interview prior to the close date and therefore close the advert early.

Answer incoming telephone calls, ensuring all calls are documented accordingly.

Book, amend and cancel patient appointments.

Issue repeat medication/s.

Deal with incoming patient and hospital emails, forwarding when appropriate.

All other general reception duties.

Follow all practice protocols, including GDPR legislation ensuring confidentiality is paramount.

Marches Medical Practice is a 2 site practice having in excess of 15,300 patients split equally over our sites in Broughton and Buckley.

Our clinical staff consist of 7 GP Partners, 5 Salaried GP's, 1 ANP, 7 Practice Nurses, 2 HCA's and a phlebotomist. Our clinical team our supported administratively by our Practice Manager, Assistant Practice Manager and in excess of 20 administration and reception staff.

We are a training practice for GP Registrars and medical students from Cardiff and Liverpool. On occasions we also have students training to be pharmacists.

We have a strong focus on teamwork and are forward- thinking

Job Summary:

Reception

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

• To have a thorough knowledge of all Practice procedures and to work in accordance of them.
• Fax and photocopy as requested.
• Liase with hospitals and other primary health care teams as and when necessary.
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Ensure queries and complaints are dealt with effectively.
• Ensure all messages are logged when taken and check messages at beginning, during and at the end of shifts to ensure that they have been dealt with and if necessary, carry forward to the following day.
• Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed. Ensure that all new patients are registered on the computer system promptly and accurately.
• Process patients change of address computer data and medical records (have knowledge of Practice area).
• Enter requests for home visits onto the appointment screen, ensuring to carefully record all relevant details and referring to duty doctor where necessary.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 72 hours, either on the computer or manually.
• Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.
• Patient notes and correspondence:
  • Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.
  • Ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
  • Ensure records are kept in good repair, with all necessary information on the outside cover clearly visible.
• Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
• Undertake any other additional duties appropriate to the post as requested by the partners, the reception supervisor, the assistant manager or the practice manager.

• Have working knowledge of telephone/bleep system, during and after hours.
• Answering telephone promptly on all lines.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

• Ensure building security have thorough knowledge of doors/windows/alarm.
• Any other tasks allocated by managers or supervisor.

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so…