Help Desk Operations​/Administration Assistant

Job Overview

Working Full or Part time

An exciting vacancy has arisen within the Facilities Services Department. The position may be full or part time dependent on skills, experience and enthusiasm for transformation.

The post-holder will operate the Facilities Services Help Desk dealing with incoming requests as they arise and ensuring that the customer is afforded an efficient and exemplary response and service. Incoming requests will be received through a variety of mediums including email, online portal and telephone; experience in communicating with a wide variety of staff and customers is essential as you will be required to work closely with other Trust staff at all levels.

Please note, previous applicants need not apply.

As part of the Facilities Services Administration Team in addition to assisting with the Help Desk you will provide clerical and admin support to the wider Facilities Management Team.

Excellent IT skills and full proficiency in the use of Microsoft Office applications (including Word, Excel and Outlook).

Reliability, flexibility, and a common sense approach with a ‘can do’ attitude will also be essential attributes.

The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:

• The Countess of Chester Hospital: providing 438 general and acute beds
• Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility
• Tarporley War Memorial Hospital: a base for community services which serve the local rural population.

The Trust employs over 5,916 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 411,000. This includes 361,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.

Recruitment selection processes are based on competence and values.

Please note applicants will be required to pay for their DBS check. Costs will be deducted from their salary over the first three months of employment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application.