Helpdesk​/IT Support Specialist; Trainee – Connecticut Local

Helpdesk / IT Support Specialist (Trainee) – Connecticut Local Candidates Only

Vista IT Solutions is seeking Information Technology Support Specialist (Trainee) to join our team at Cheshire, CT Office. We are looking for an individual who enjoys working with a hands‑on approach and can make an immediate contribution to our organization.
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The qualified candidate will be exposed to and work on a wide range of skills, network systems & support including but not limited to Servers/Network Administration (Server, routers, switches, firewalls, Wi‑Fi, VoIP), VoIP phone system implementation, and administration. Other duties include: hardware and software support, desktop repairs, new system setup/deployment and on‑site visits. The candidate will also provide on‑site, remote, phone support for the IT infrastructure and users.

• Manage network security e.g., firewall (Sonic
  
  WALL), anti‑virus and intrusion detection systems.
• Identify, troubleshoot, solve and document network connectivity and performance issues.
• Install, Configure, Manage and support Server Infrastructure (Both Physical and Virtual (VMWare/Microsoft) Servers, Firewall, Switches, WI‑FI, IP Telephony and more).
• Monitor network performance and optimize the network for optimal speed and availability.
• Deploy, configure and upgrade user applications such as MS Office, email configuration, migration/support Office 365.
• Review/Implement and maintain backups of servers & devices.
• Open to learn new technologies.

• Aptitude to get trained in technologies and/or familiarity with Windows Servers, Sonic Wall/Firewall, VLAN, Office 365, Virtualization, IP Telephony specifically 3CX.
• Experience in configuring, deploying, troubleshooting Server, Desktop & Networks Related Issues.
• Require excellent communication & interpersonal skills.
• Must be a self‑starter, quick learner, well organized, and detail‑oriented.
• College level coursework in Computer Science, Information Technology or strongly related major.
• 0-2 years support of Servers/Network Administration.
• 0-2 years support of desktop and laptop Computers.
• 0-2 years supporting VoIP and Phone system.

Entry level

Full‑time

Information Technology

IT Services and IT Consulting

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