HG - Customer Service Rep

Position: HG - Customer Service Rep (6608)
Education Level High School Diploma / GED## Description
** Join the Griffin Team:
** Customer Service Representative At Griffin Greenhouse Supplies, we’re not just offering a job, we’re offering a chance to elevate your Customer Service career to new heights! Join a leader in the horticultural industry and dive into a fast-paced, dynamic environment that celebrates success and rewards hard work. With a competitive base wage and bonuses, your efforts directly drive your earning potential.

This is your opportunity to grow professionally while making a tangible difference in the industry.
* Competitive pay & bonus opportunities that reward your success.
* Expand your career with new challenges, training, and advancement opportunities.
* Work with top-tier horticultural products and help clients thrive.
* Get to meet new clients and build lasting relationships.
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* What You’ll Do:

*** Be the go-to expert for order processing, providing top-notch support to sales representatives and customers alike.
* Review orders with customers during entry, notifying them of back-ordered items or any delivery concerns.
* Stay informed about product lines and system upgrades by engaging with company communications and seeking knowledge from colleagues.
* Prioritize and handle multiple inbound and outbound calls, addressing customer issues efficiently while completing daily tasks.
* Identify system challenges and enhancements, propose solutions to exceed customer expectations, and assist in testing and training efforts.
* Cultivate strong relationships with management, the customer service team, the sales force, customers, and vendors.
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* Qualifications:

*** High school diploma or equivalent required.
* 2-3 years’ Previous experience in customer service
* A passion for horticulture and industry trends.
* Strong negotiation, communication, and relationship-building skills.
* Familiarity with order management systems or B2B platforms is a plus.
* Experience in a warehouse or inventory environment is beneficial.
* Strong problem-solving skills and the ability to think critically in fast-paced situations.
* Organized, self-motivated, and ready to hustle!
** What We Offer
*** Medical, dental, and vision insurance coverage starting on the first day after 30 days of employment
* Company-paid short-term and long-term disability, as well as life insurance
* Paid Time Off (PTO) including floating holidays, sick/personal days, and vacation time
* 401(k) plan with a 25% company match up to 6%
* Company Profit Sharing
* Summer hours for enhanced work-life balance
* Tuition reimbursement program
* Christmas holiday bonus
** OUR COMMITMENT TO YOU
** At Griffin, we are committed to fair and equal treatment of all employees and future applicants. We believe that diversity fosters innovation and collaboration, making us a stronger organization. We hold ourselves accountable for maintaining a workplace free from discrimination and expect our employees to treat one another with respect. Together, we work towards a workplace where every voice is valued, every perspective is embraced, and every opportunity is accessible.

Our commitment extends to all aspects of employment, from recruitment to advancement, ensuring a fair and equitable environment for all team members. We recruit, hire, promote, transfer, and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, status as a covered veteran or any other protected classification under law.

** Griffin is EOE, ADA and E-Verify compliant.
*** The salary for this role will be determined based on various factors, including your skills, qualifications, experience, and location. The salary range for this position is between 19-20/hr. and may be adjusted in the future. In addition, this position is eligible for comprehensive benefits, including health, disability, life, dental, vision, and retirement plans.
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