Workforce Management Analyst

Join to apply for the Workforce Management Analyst role at Sage Sure
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If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. Sage Sure, a leader in catastrophe-exposed property insurance, is seeking a Workforce Management Analyst
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• Analyzing large, complex datasets to extract meaningful insights and translate them into compelling, actionable recommendations
• Maintain deep subject matter expertise of the Sage Sure WFM applications, Standard Operating Procedures, and supporting tools and demonstrate that understanding through insights and recommendations.
• Act as a team stakeholder by proactively sharing ideas, providing analysis, and supporting data-driven decision-making.
• Independently concisely present data and findings to leadership both written and verbal.
• Accurately forecast for multiple lines of business daily-yearly while maintaining a targeted variance
• Understands complex business processes/technologies and question current workflow processes, making recommendations to enhance the business.
• Provide recommendations to Leadership to address obstacles that stand in the way of meeting objectives, which can include, but not limited to call center service levels, occupancy, and shrinkage goals.
• Prepare ad hoc analysis to identify trends and actionable insights. Present analysis and recommendations to operations leadership with the ability to " tell the story ".
• Drive process improvement projects or re-engineering by documenting and analyzing forecasting methodologies and processes, working with operations, strategy leaders, and WFM partners to identify gaps, plan remediation and define priorities and value.
• Facilitate monthly/weekly business reviews for owned models.
• Interacts with and presents statistical information to different levels of management in various functional areas.
• Able to prioritize, meet critical deadlines, and manage expectations.
• Additional tasks as needed.

• 2 or more years year business analyst, data analysis or similar role experience.
• Strong understanding of contact center operations and best practices.
• Data-driven, detail-oriented, and committed to using facts to achieve optimal outcome
• Strong Knowledge of Microsoft Excel
• Area of Study Mathematics, Statistics or Business.
• Experience providing ongoing performance management by tracking key performance indicators.
• Strong understanding of contact center operations and best practices.
• Exposure to WFM, Capacity Planning, and forecasting in a Contact Center, is highly preferred.
• Experience with workforce management (WFM) software and scheduling principles is a plus.
• Excellent analytical and problem-solving skills with a data-driven approach.
• Inquisitive with the ability to identify issues in data & analysis and quickly resolve them using subject matter expertise .
• Flexible and able to work at any time, including nights, weekends, and holidays. The base schedule is Monday-Friday
• Available for occasional travel.

Named among the Best Places to Work in Insurance by Business Insurance for four years in a row ), Sage Sure is one of the largest managing general underwriters (MGU) focused on catastrophe‑exposed markets in the US. Since its founding in 2009, Sage Sure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, Sage Sure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners.

Today, Sage Sure manages more than $1.9 billion of in‑force premium and helps protect 640,000 policyholders.

Sage Sure has more than 1,000 employees working remotely or in‑office across nine offices:
Cheshire, Connecticut;
Chicago, Illinois;
Cincinnati, Ohio;
Houston, Texas;
Jersey City, New Jersey;
Mountain View, California;
Marlton, New Jersey;
Tallahassee, Florida; and Seattle, Washington.

Sage Sure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401(k) plan, and more.

Sage Sure is a…