Member Specialist

Position Summary:

Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.

Provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member, identifying member needs, and assisting members with purchasing decisions and locating merchandise.

Provides member service by maintaining self‑checkout area, resolving member issues and concerns, promoting Sam’s Club products and services, providing guidance to members regarding self‑service technology, processing member purchases, and assisting with payments, returns, refunds and exchanges in accordance with company policies and procedures.

Assists with securing and safeguarding Sam’s Club assets and property by observing and communicating potential criminal activity, maintaining paperwork logs and other required documentation, executing emergency response procedures, and ensuring compliance with company security and safety practices.

Assists with the training of Member Frontline Service associates on company processes and procedures, teaching new technology and tool functionality, delivering new program rollout training, and providing continuous learning and process improvement opportunities.

Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans through the Open Door Policy and applying these in executing business processes and practices.

Completes work assignments and priorities by using policies, data and resources, collaborating with managers, coworkers, customers and other business partners to identify priorities, deadlines and expectations, communicating progress, and determining ways to address improvement opportunities while adapting to change.

Respect the Individual:
Embraces differences in people, culture, ideas and experiences to create a workplace where associates feel seen, supported and connected through a culture of belonging and to provide opportunities for all associates to thrive and perform.

Respect the Individual:
Works as a team, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence.

Respect the Individual:
Strengthens the team by helping develop and mentor others, recognizing contributions and accomplishments.

Act with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance, modeling the Walmart values to support a culture of fairness, accountability, and responsible decision‑making.

Act with Integrity:
Acts in a self‑less manner, consistently humble, self‑aware, honest, fair and transparent.

Serve our Customers and Members:
Delivers results while putting the customer first.

Serve our Customers and Members:
Makes decisions based on reliable information, balancing short‑ and long‑term priorities and considering how work impacts the team’s ability to deliver on purpose.

Strive for Excellence:
Displays curiosity, a desire to learn, takes calculated risks, and demonstrates courage and resilience.

Strive for Excellence:
Drives continuous improvement, is open to and uses new technologies and skills, and supports others through change.

At Sam’s Club, we offer competitive pay as well as performance‑based bonus awards and other benefits to support a happier mind, body, and wallet.

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates at Walmart and Sam’s Club facilities, covering tuition, books, and fees.

Eligibility requirements apply to some benefits and may depend on job classification…