Crew Chief

Position Summary

As a Crew Chief at IHOP, you’ll play a crucial role in ensuring exceptional guest experience. You’ll lead by example, coordinating the efforts of our talented team members to deliver top‑note service in a friendly and efficient manner. From managing shifts to maintaining high standards of cleanliness and quality, you’ll be instrumental in upholding our reputation as a beloved dining destination.

• Run shifts alongside or in the absence of our Assistant Managers and General Manager
• Assign responsibilities to each Team Member and supervise performance.
• Assist with the training of new Team Members and refresher training for current Team Members
• Inform Team when new menu items and specials are offered, so that they can provide the best possible food service.
• Review all timecards for your shift.
• Enforce our quality standards and help resolve any customer complaints.
• Check for the correct quantity and quality on deliveries.
• Review daily sales reports and receipts, make deposits as required, and make sure that all have the correct amount of bills and change

• High school diploma or equivalent.
• Previous experience in a restaurant or hospitality environment preferred.
• Strong leadership and communication skills.
• Ability to multitask and work in a fast‑paced environment.
• Flexibility to work evenings, weekends, and holidays as needed.

• Leadership:
  Inspire and motivate team members to achieve goals.
• Communication:
  Clearly convey information to team members and guests.
• Problem‑Solving:
  Address issues promptly and effectively.
• Time Management:
  Prioritize tasks to ensure smooth operations.
• Adaptability:
  Thrive in a dynamic and ever‑changing work environment.

• Excellent customer service skills.
• Basic math and computer skills.
• Knowledge of food safety regulations.

• Lifting and Carrying:
  Ability to lift and carry trays of food and beverages, typically up to 50 pounds.
• Standing and Walking:
  Prolonged periods of standing and walking throughout the shift.
• Bending and Reaching:
  Frequent bending, reaching, and twisting.
• Manual Dexterity:
  Good hand‑eye coordination.
• Communication
  
  Skills:
  
  Clear verbal communication to interact with people.
• Temperature Tolerance:
  Ability to work in varying temperatures

• Holistic Well‑Being:
  Health insurance, wellness programs, flexible hours, and paid time off for full‑time staff.
• Financial Security:
  Competitive pay, paid weekly, retirement plans, and financial planning services.
• Career Growth:
  Training programs, clear career paths, and mentorship opportunities.
• Recognition:
  Performance‑based incentives, bonuses, and employee recognition programs.
• Inclusive Environment: A diverse and supportive workplace with open communication and teamwork.
• Flexibility:
  Customizable benefits and support for major life events.

IHOP