Programs Supervisor

ESSENTIAL TASKS

The tasks listed below are those that represent the majority of the time spent working in this position. Management may assign additional tasks related to the type of work of the position as necessary.

• Supervises staff, including interviewing for vacancies, assigning responsibilities, reviewing work, preparing and delivering periodic job evaluations, counseling, and recommending disciplinary action.
• Trains staff in the application of existing and new policies, procedures, and guidelines for area of responsibility.
• Provides clarification and guidance in difficult and complicated cases involving policy application; assists with determination of cases required.
• Reviews cases to ensure accuracy and completeness of files, accuracy of payment, and compliance with local, state, and federal guidelines, regulations, and laws.
• Interacts with customers to provide information, resolve complaints, or assist with resolution of difficult cases.
• Participates in policy development and revision by evaluating program effectiveness and recommending changes to supervisor.
• Serves as liaison between clients, workers, administration, and other government and private agencies.
• Maintains record system for assigned area; processes daily paperwork including reports, requisitions, and personnel information.
• Gathers and maintains information/data to support periodic and special reports documenting activities for area of responsibility.
• Attends or conducts staff, task force, and other professional meetings to exchange information; attends training classes to make presentations and/or to monitor sessions.

Requires any combination of education and experience equivalent to a bachelor’s degree in accounting, sociology, psychology, or a closely related field.

Requires a minimum of three years of related experience and training in eligibility determination for government assistance programs administered by the Virginia Department of Social Services, including supervisory experience.

Requires certification in Phase Policy Training for TANF, Medicaid, and Food Stamps.

Employees may be expected to work hours in excess of their normally scheduled hours in response to short‑term department needs and/or City‑wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Knowledge of the Families and Children Medicaid, Aged Blind and Disabled Medicaid (ABD), and SNAP programs.

Three years of experience with VaCMS, Rushmore Monitoring system, monitoring SNAP Apptrack, TANF program and direct customer service experience.

Requires certification in Phase Policy Training for TANF, Medicaid and SNAP benefits.