Studio Manager

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CADY is the nation's premier school photography company, founded in 1999 and growing at 40% per year. We provide photography, classroom solutions, and school branding, striving to deliver a premier experience beyond a portrait.

The CADY Studio Manager oversees a team of hourly associates to create an unforgettable experience for seniors during portrait sessions. The role balances client experience, sales activities and facility management to deliver a premier experience from check‑in to product purchase.

• Achieve financial objectives – exceed sales goals, maintain an annual budget and schedule expenditures, analyze variances and optimize profitability.
• Hire, train, coach and mentor a high‑performing sales and service team, including documented coaching and annual performance reviews.
• Maintain staff levels and labor hours in accordance with the internal staffing budget.
• Ensure high levels of customer satisfaction through reviews and surveys.
• Maintain outstanding studio conditions and visual merchandising standards consistent with company policy and compliance.

• Regularly report on key performance indicators (e.g., buy ratios, customer reviews, average order revenue, expense management, profits).
• Propose innovative ideas to increase market share and customer engagement.
• Resolve staff or customer issues (complaints, grievances) and take preventive action.
• Partner with other CADY teams to continuously improve the customer experience at each touch point.
• Perform other duties as assigned.

• Must be at least 18 years of age.
• Must pass a satisfactory background check.
• Valid driver’s license and reliable transportation.
• Available to work weekend hours during the busy season.
• Strong leadership skills and business orientation.
• Flexible, team‑player mentality; willingness to collaborate with colleagues on ideas and initiatives.
• Professional demeanor in all interactions with customers and team members.
• Knowledge of business systems and ability to learn new platforms.
• Ability to read, write and communicate in English.
• Ability to prioritize tasks, lead and supervise team members.
• Basic math skills (e.g., subtraction).

• Previous management of sales/retail/hospitality operations in a fast‑paced environment.
• Critical thinking and adaptability to changing needs in a retail environment.
• Effective communication, multitasking, prioritization and delegation while maintaining precision.
• Managed a multifaceted team of 10 or more.

• College preferred.
• High school diploma or equivalent required.

• Extended periods of viewing computer screens.
• Walk/move inside or outside for more than 6 consecutive hours.
• Exposure to significant noise and other sensory stimuli (e.g., busy retail environment with camera flashes, music).
• Ability to lift up to 20 lbs.
• Ability to bend/stoop.

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