Training Specialist

The Training Specialist is responsible for designing, developing, and delivering high-quality and effective training programs for INIT’s transit technology solutions. This role is responsible for creating high-quality training materials, supporting e-learning initiatives, and conducting in-person training sessions for agency staff and internal teams, ensuring transit agency customers effectively adopt, operate, and optimize INIT solutions.

The ideal candidate is an excellent communicator who can translate complex technical concepts into clear, practical learning experiences for diverse audiences to enhance system utilization, customer satisfaction, and long-term client success.

• Develop and maintain comprehensive training documentation, including user guides, instructor guides, quick-reference materials, and release-based updates
• Design and manage online training content using e-learning platforms (e.g., LMS tools, video-based learning, interactive modules)
• Deliver instructor-led training sessions in person at customer sites, conferences, or company facilities
• Conduct virtual training sessions and webinars as needed
• Evaluate training effectiveness and continuously improve course content and delivery methods
• Collaborate with product, engineering, and support teams to ensure training content aligns with current software and hardware functionality
• Gather internal and external feedback and evaluate training effectiveness to continuously improve materials and delivery

• Experience developing and deploying training with e-learning platforms and tools (LMS, video creation, interactive learning software)
• Experience developing technical training documentation
• Proven ability to deliver engaging in-person training sessions to technical and non-technical audiences
• Ability to explain complex systems in a clear, structured, and user-friendly manner
• Excellent communication, presentation, and interpersonal skills
• Willingness to travel for on-site training engagements
• Ability to travel to customer sites as required
• Bachelor’s degree in Transportation, Information Systems, Education, Engineering, or a related field, or equivalent professional experience
• 5+ years of experience in transit technology training, customer support, or systems implementation
• Ability to design and develop instructional materials that are culturally inclusive, accessible, and tailored to diverse audiences with varying education levels and backgrounds.
• Proficiency in applying Universal Design for Learning (UDL) principles and plain language standards to ensure clarity and inclusivity.

• Strong knowledge of public transit operations (bus, rail, paratransit) and ITS solutions and fare collection systems.
• Background in customer success or professional services within a SaaS or ITS environment
• Experience with adult learning principles and instructional design
• Customer-focused mindset
• Strong problem‑solving and analytical skills
• Ability to translate technical concepts into clear, user‑friendly instruction
• Organized, detail‑oriented, and adaptable in fast‑paced environments
• Collaborative team player with leadership capabilities

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.