Program Worker II- Intake

Benefits Program Worker II – Intake/Ongoing

Working Title of Vacant Position:
Benefits Program Worker II – Intake/Ongoing

Take the next step in your human services career. Join the City of Chesapeake’s Department of Human Services as a Benefits Program Worker II (Intake). The role focuses on determining eligibility for TANF, SNAP, and Medicaid, with strong knowledge of policies and VaCMS.

• Conduct client interviews and perform in-depth assessments to determine eligibility for financial and medical assistance programs
• Navigate complex benefit program policies with confidence and accuracy
• Use VaCMS and other systems to process applications, track cases, and document outcomes
• Make timely, sound decisions and ensure all required documentation is accurate and up to date
• Refer clients to public and private resources that support their overall well‑being
• Maintain a strong focus on service delivery and continuous quality improvement

• VOCATIONAL / EDUCATIONAL REQUIREMENT: Requires a high school diploma or GED / HSE and completion of government assistance programs.
• EXPERIENCE REQUIREMENT: A minimum of four years of experience in eligibility determination for social services programs, in addition to satisfying the vocational/education standards.
• SPECIAL CERTIFICATIONS AND LICENSES: Must be able to provide a certificate of completion for Phase I and Phase II.
• SPECIAL REQUIREMENT: Employees may be expected to work hours beyond normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

• Preferred certification in Phase I & II Policy Training for TANF, Medicaid, and Food Stamps
• Experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services
• Experience with SPIDeR, VaCMS, DMIS, and MMIS in determining eligibility in the Intake unit

Job Open Date: 01/23/2026

Job Close Date: 03/29/2026

Open Continuous:
No

Overall physical strength and typical physical demands are described below. The duties involve sedentary work with occasional lifting up to 10 lbs, and routine computer/office tasks.

• Overall Physical Strength Demands:
  Sedentary — Exerting up to 10 lbs occasionally
• Physical Demands:
  Standing, Sitting, Walking, Lifting, Carrying, Pushing/Pulling, Reaching, Handling, Fine Dexterity, Kneeling, Crouching, Climbing, Balancing
• Vision, Hearing, Talking, and Foot Controls:
  Continuous or frequent as specified
• Machines and Equipment Used:
  Computer, copier, fax, telephone, scanner, calculator, printer, car

Other conditions:
Protective equipment as required. Environmental factors include dirt and dust, extreme temperatures, noise and vibration, fumes and odors, wetness/humidity, and lighting considerations. Emergency situations may occur.

Please provide contact information for professional references.

• This position requires four years of full-time experience in eligibility determination for government assistance programs administered by the Department of Social Services, as well as successful completion of the required program trainings such as SNAP, TANF, Medicaid, etc. Do you meet these qualifications?

  • Yes, I meet the minimum requirements for this position.
  • No, I do not meet the minimum requirements for this position.