Behavioral Health Supervisor

The Supervisor for the Behavioral Health Clinicians

Is responsible for partnering with leadership of Behavioral Health to support safe and efficient patient evaluation, treatment, and throughput. As a licensed behavioral health clinician, the Clinical Supervisor is expected to provide clinically competent direct patient‑centered care as well as administrative functions such as supervising and supporting departmental staff.

These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.

• Creates a culture of service and quality excellence that ensures patient and family satisfaction, optimal patient outcomes, and patient and staff safety.
• Demonstrate competence in direct patient care for the behavioral health patient population.
• Demonstrate ability to respond in a timely and effective manner to emergency situations.
• Organize and reprioritize work based on staff needs, patient needs, available resources, and unit requirements.
• Facilitate patient transfers, admissions, and discharges in a timely manner to ensure effective patient throughput.
• Utilizes patient rounding to ensure that care standards are being met and analyzes patient care needs to guide staffing decisions.
• Proactively pursue coverage for staffing needs in collaboration with Behavioral Health leadership.
• Establish and maintain interdepartmental, collaborative relationships with leaders and front line staff.
• Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care.
• Collect and analyze departmental quality and performance improvement data to optimize departmental performance.
• Maintain and monitor patient care and environment of care in accordance with regulatory and accreditation standards.

• Ensure effective onboarding of new hires through scheduling, direct evaluation, and oversight of preceptors as needed.
• Evaluate departmental education needs and coordinate staff development and unit‑based educational needs.
• Demonstrate effective problem‑solving and communication skills such as conflict resolution and negotiating skills; proactively deal with conflict in a timely manner.
• Participate in the unit level strategic plan development and implementation.
• Provide administrative support such as staff scheduling and time‑keeper functions.
• Provide feedback regarding employee performance and clinical experience to Behavioral Health leadership.
• Support a unit structure and process that is conducive to teamwork, encourages communication, and supports participative management.
• Foster and model a spirit of teamwork in actions and words.
• Consult with and keep Behavioral Health leadership informed of unit activities, needs, and problems.

Reports to:

ACNO

Supervises:
Behavioral Health Clinicians

Oversees work of direct reports, provides performance feedback, scheduling, assisting with strategic plan, program development, and oversight of departmental quality.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Required

Education:

Master's degree in psychology, social work, counseling, or a related field from an accredited college or university.

Minimum

Required Experience:

Minimum three years work experience in behavioral health assessment and treatment; must have a good working knowledge of mental health treatment, resources, assessment, referral, and civil mental health procedures in the Commonwealth of Virginia.

Preferred Experience: Supervisory and/or leadership experience in behavioral health settings.

Required License: Current license to practice in Virginia as a Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC).

Required certification: American Heart Association BLS Certification required within 90 days of hire.