Patient Services Rep - In Motion Float

Job Title:

Patient Services Rep - In Motion Float at Bon Secours
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With a legacy of over 150 years, Bon Secours is a faith‑based network dedicated to providing excellent care through compassionate people. This role supports that mission by offering exceptional patient service at multiple clinics within the Float Pool.

The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. The role may also involve covering other physician practice locations as needed.

• Serves as the primary point of contact between patients and physician practices.
• Provides strong communication and excellent customer service by greeting patients and the community in a respectful manner.
• Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.
• Processes patients in practice as they present for appointments.
• Troubleshoots and resolves problems promptly, maintaining patient flow and informing the supervisor of any department and patient issues immediately.
• Processes admission paperwork, including basic insurance verification; secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process, and corrects registration errors as needed.
• Records time indicators for lobby wait times.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job‑related duties as required by their supervisor, subject to reasonable accommodation.

• High School Diploma or GED (required)

None

• Prior experience in patient registration/healthcare (preferred)

• Knowledge of medical terminology and ICD‑9 coding (preferred)
• Basic knowledge of Microsoft Office products, typing and computer skills (including 40+ WPM typing speed)
• Basic math skills

• Excellent communication and interpersonal skills
• Ability to engage with staff and patients in a professional manner
• Problem‑solving skills

None

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts
• Paid time off, parental and FMLA leave, short‑ and long‑term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at