Medical Support Assistant; Medical Receptionist

Medical Support Assistant (Medical Receptionist)

Overview

Ansible Government Solutions, LLC (Ansible) is recruiting Medical Support Assistants (MSA) to support the North Battlefield VA Clinic located at 70 Knells Ridge Boulevard Chesapeake, VA 23320. Working hours are Mon‑Fri, 8:00am‑4:30pm. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates. Ansible is a Service‑Disabled Veteran‑Owned Small Business (SDVOSB) providing solutions to federal customers in national security, health care, and IT.

Responsibilities

• Schedule, cancel, and re‑schedule patient appointments and/or consults; enter no‑show information; prepare for clinic visits; and monitor appointments and consults.
• Provide general reception support in the Release of Information (ROI) offices at various medical centers.
• Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
• Scan records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
• Make outgoing and receive incoming phone calls.
• Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.

Qualifications

• Citizen of the United States of America.
• Ability to speak clearly, hear, and write English.
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 40‑50 wpm with minimum errors.
• Heavy phone and computer usage, often simultaneously.
• Familiarity with medical terminology, hospital terminology and/or clinics.
• Technically proficient in the skills necessary to fulfill the government's requirements; training will be provided by the SFVAHS on appointment management, VA policy, and procedures.
• Experience or education (or combination) meeting minimum qualifications (described below).
• Ability to pass a required level of security clearance (NACI‑level background check).
• No sponsorship available.

Experience & Education

• Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position. Applicants may substitute one year of education above high school to qualify.
• One year of education above high school or one to two years of related job experience.
• Experience/Education combination:
  Equivalent combination of experience and education qualify for an entry‑level position for which both education and experience are acceptable.

Physical Demands

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift.
• Lift up to 50 lbs from floor to waist.
• Lift up to 20 lbs.
• Carry up to 40 lbs a reasonable distance.
• Push/pull with 30 lbs of force.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Seniority level Entry level
Employment type Full‑time
Job function Health Care Provider
Industries Internet Publishing