Program Worker II- Intake

Job Description

Are you experienced in determining eligibility for TANF, SNAP, and Medicaid
? Do you have a deep understanding of policies and procedures—and know your way around VaCMS like a pro? If so, we want to connect with you about an exciting opportunity to make a meaningful impact with the City of Chesapeake’s Department of Human Services!

• Conduct client interviews and perform in-depth assessments to determine eligibility for financial and medical assistance programs
• Navigate complex benefit program policies with confidence and accuracy
• Use VaCMS and other systems to process applications, track cases, and document outcomes
• Make timely, sound decisions and ensure all required documentation is accurate and up to date
• Refer clients to public and private resources that support their overall well‑being
• Maintain a strong focus on service delivery and continuous quality improvement

• Prior experience determining eligibility for TANF, SNAP, and Medicaid
• Proficiency in Virginia Case Management System (VaCMS)
• Strong policy comprehension, communication, and decision‑making skills
• A commitment to public service and a passion for helping others

• Be a vital part of a team that supports the health and stability of our community
• Work in a supportive, fast‑paced environment where no two days are alike
• Opportunities for professional development and career growth
• Competitive pay and great benefits in a mission‑driven workplace

If you’re ready to bring your experience, expertise, and empathy to a team that values your contributions—
apply today and be part of something that truly matters.

The City of Chesapeake offers an exceptional range of benefits. Please browse ourfor a full list of benefits and employee perks.

VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires a high school diploma or GED/HSE and completion of government assistance programs.

EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this class requires a minimum of four years of experience in eligibility determination for social services programs.

SPECIAL CERTIFICATIONS AND LICENSES: Must be able to provide a certificate of completion for Phase I and Phase II.

SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short‑terms department needs and/or City‑wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

• Preferred certification in Phase I & II Policy Training for TANF, Medicaid, and Food Stamps
• Experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services
• One of SPIDeR, VaCMS, DMIS, and MMIS experience in determining Eligibility in the Intake unit