Customer Service Clerk II

Overview

Thank you for your interest in a career with the City of Chesapeake! We are an exceptional place to live, learn, work, farm and play.

Please read the following instructions to ensure successful submittal of your application. Applications are only accepted through the online job portal. Persons requiring accommodations, please contact City of Chesapeake’s Human Resources Department at .

• Applications must contain your complete work history including job duties, dates of employment (start and end dates), hours worked, and employees supervised, if applicable.
• Application questions marked with an asterisk are required and must be answered in order to complete the application.

Failure to submit a complete application may result in loss of consideration.

• Working Title of Vacant Position – Position details listed below
• Job Type – Full Time
• Posting Type – Public
• Number of Vacancies – 1
• Department – PUBLIC UTILITIES
• Division – PUB UTIL BUS/CUST SVC
• Requisition Number – 202662
• Hours per week – 40
• Work Schedule – 8:00 a.m. to 5:00 p.m., Monday through Friday
• Work Site Location – 306 Cedar Road Chesapeake VA 23323
• Position Driving Requirement – N - Never
• Pay Grade – GE03
• Pay Basis – Semi-Monthly
• Advertised Salary – $36,734 – $60,611
• Salary Notes – Salary is based on experience and qualifications.

Are you a highly motivated individual with a passion for helping others? Do you thrive in a team-oriented environment where your contributions make a real difference? If so, the City of Chesapeake Public Utilities Department invites you to apply for the position of Customer Service Clerk II!

As a Customer Service Clerk II
, you will play a vital role in ensuring our customers receive top-notch service. Your responsibilities will include:

• Assisting customers with inquiries and resolving issues in a friendly and efficient manner.
• Processing utility account information and payments with accuracy.
• Collaborating with team members to enhance customer satisfaction.
• Providing support for community outreach programs and initiatives.
• Reviewing and analyzing customer accounts including meter readings, water consumption, billing details and adjustments.

The ideal candidate is not just skilled but truly dedicated to making a positive impact. You should possess:

• Strong communication and interpersonal skills.
• A proactive approach to problem-solving and customer assistance.
• The ability to work collaboratively in a dynamic team environment.
• Previous experience in customer service (preferred but not required).
• Personal traits that embrace the City’s C.A.R.E.S (Courteous, Attentive, Responsive, Empowered and Stewardship) standards.

• Be part of a team that values your contributions and encourages professional growth.
• Enjoy a supportive work environment that prioritizes teamwork and dedication to the community.
• Benefit from comprehensive health plans, retirement options, and opportunities for advancement.

If you’re ready to take on a rewarding role where you can help others and work alongside a passionate team, we want to hear from you!

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.

• VOCATIONAL / EDUCATIONAL REQUIREMENT
  :
  Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in bookkeeping or a closely related field.
• EXPERIENCE REQUIREMENT
  :
  In addition to satisfying the vocational/education standards, this position requires a minimum of six months of related, full-time equivalent experience.
• SPECIAL CERTIFICATIONS AND LICENSES
  :
  None.
• SPECIAL REQUIREMENTS
  :
  Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Previous Public Utilities customer service experience.

02/06/2026

02/15/2026

No

• This position is for City employees, volunteers, temporary workers, and interns only. Are you currently a City of Chesapeake employee, volunteer, temporary worker, or intern? This information will be verified. Please update your application accordingly.
  • Yes
  • No

Overall Physical Strength Demands – see below for details in the original posting. This section has been reformatted to avoid presentational tables and to provide a summary reference only.

Note:

This content includes health and safety-related information. The original document includes detailed descriptions of physical demands and work environment. This refined version preserves the essential job-related content while removing extraneous formatting.