Director of Account Management

Account Growth & Retention

• Drive renewals, support agreements, hardware refreshes, and expansions across INIT’s portfolio.
• Guide AMs in identifying upsell opportunities.
• Oversee pricing strategy that balances competitiveness, margin, and long‑term value.

• Enforce accurate forecasting, pipeline visibility, and Salesforce discipline.
• Standardize reporting, account plans, Quarterly Business Review templates, and renewal processes.
• Provide recurring reporting to senior leadership on revenue, retention, and account health.

• Break down internal friction that slows execution for customers. Collaborate closely with Project Management, Engineering, Support, and Product.
• Align account strategy tightly with corporate growth priorities.
• Represent INIT at customer meetings, industry conferences, and technical forums.

• Provide senior‑level oversight and escalation support for customer relationships. Personally own executive relationships for INIT’s most critical accounts.
• Step in early on at‑risk accounts and drive recovery plans.
• Oversee regular QBRs, executive business reviews, and long‑term partnership planning. Ensure customers see INIT as a long‑term strategic partner, not a vendor.

Bachelor’s degree in Business, Engineering, or related field (MBA preferred).

• 10+ years in account management, client success, or transit technology.
• 5+ years managing sales, account management, or customer success teams.
• Proven success in customer retention, revenue growth, and complex B2B environments.
• Strong financial and contractual acumen.
• Proficiency in Salesforce and Microsoft 365.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.