Medical Receptionist

Medical Receptionist

Center Well Senior Primary Care

The Receptionist 1 receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. They perform basic administrative/clerical/operational/customer support and computational tasks, usually on routine and patterned assignments. The role requires working with a multi-line phone system, maintaining call logs, greeting visitors, managing visitor passes and logs, and responding to routine inquiries.

Additional administrative duties may include booking meeting rooms, typing, organizing and distributing mail, and handling courier packages.

• Operate the switchboard or multi-line phone and maintain long distance call logs.
• Takes and distributes accurate messages.
• Greets visitors, determines nature of visit and issues visitor passes, maintains visitor logs.
• Alerts appropriate parties of visitor arrival or directs visitors to appropriate office, department or employee.
• Responds to routine inquiries from internal or external sources about location, hours, phone numbers, and emails.
• Performs miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages.
• Works under close supervision with minimal deviation from established policies and guidelines.

• Required:
  • High School Diploma or GED.
  • 1+ year experience in a healthcare setting preferred (also strong customer service background in retail, hospitality, call centers).
  • Passionate about improving patient experiences.
  • Excellent customer service and phone etiquette.
  • Team player with a positive attitude.
  • Ability to multitask in fast‑paced environment.
  • Attention to detail and highly organized.
  • Knowledge of MS Office (Word, Excel, Outlook, Access).
• Preferred:
  • Experience with value‑based care model.
  • Knowledge of medical terminology.
  • Experience with EMR systems.
  • Bilingual in English and Spanish.

• Base pay: $38,000.00 – $45,800.00 per year (may vary by geography and experience).
• 40 hours per week.
• Eligible for bonus incentive plan based on company or individual performance.

Humana, Inc. and its subsidiaries offer competitive benefits, including medical, dental and vision coverage, 401(k), paid time off, parental and caregiver leave, short‑term and long‑term disability, life insurance, and additional opportunities.

Center Well Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings and minor injury treatment. Our integrated care teams spend up to 50% more time with patients, offering compassionate personalized care and addressing factors that influence overall well‑being.

This role is considered patient‑facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.

This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.