HUB Supervisor; Sun-Wed

Overview

Title: New Jersey HUB Supervisor (Sun-Wed 3pm to 1:30am)

Requisition #: 2981

Location: Cherry Hill, NJ, US, 08002

Property: United Tote

Pay Range: $48,000

United Tote, backed by the legacy of Churchill Downs, is a leading B2B technology and service provider for the pari-mutuel gaming industry. Our systems process over $5 billion annually and support racing’s premier events—including the Kentucky Derby, Belmont Stakes, and Breeders’ Cup. Known for unmatched reliability and service, United Tote is the Totalisator of choice in the industry. Join us and help shape the future of racing technology.

United Tote is a leading B2B technology and service provider for the pari-mutuel gaming industry, backed by the integrity and tradition of Churchill Downs, home of the world-famous Kentucky Derby. This is a entry-level management role located in Cherry Hill, New Jersey. The New Jersey Shift Supervisor is responsible for overall proficiency and efficiency of the New Jersey operations team for the shift they lead.

This role is team focused, customer focused and productivity conscious.

• Accountable for the day-to-day functions of the New Jersey operations center for the shift they lead including ensuring the New Jersy Operations team is appropriately staffed to meet the regulatory requirements.
• Acts as the point person for escalations during assigned shift following established escalation protocols.
• Responsible for training and development of staff at the New Jersy Office for the shift they lead.
• Ensures staff results by communicating job expectations; planning, monitoring and appraising job results; developing, coordinating and enforcing systems, policies, procedures and productivity standards. Provides timely and actionable feedback to team members.
• Provides weekly and monthly reporting needed by leadership to understand New Jersey Office performance, trends, and requirements.
• Ensures New Jersey Operations team activities are carried out in compliance with local, state and federal regulations and laws governing business operations for the shift they lead.
• Responsible for the timely preparation of other paperwork our partners, auditors and the corporate office requests, such as incident reports.
• Performs other duties as assigned by management.

High responsibility for supervising employees. Responsible for team building, coaching, counseling and discipline for the shift you lead. High responsibility in the performance review, salary review and career recommendation area for the individual New Jersey operators on your shift.

REQUIRED

SKILLS AND ABILITIES

• Must be at least 18 years of age with a High School diploma or GED.
• Ability to obtain and maintain racing licenses as required by state law and pass a background check.
• 2 years leadership experience within a customer service call center environment.
• Passionate problem solver with excellent trouble shooting skills and can-do attitude who can maintain a calm demeanor in stressful situations.
• Independent self-starter with proven self-motivation and the ability to work professionally and collaboratively with others.
• Excellent verbal and written communication skills and ability to manage multiple or competing priorities with a proven ability to pay close attention to the fine details.
• Instills a philosophy of teamwork for the entire staff.
• Ability to work a flexible schedule including evenings, weekends and holidays as needed.
• Proficient with Microsoft Office, especially Outlook, Excel and Word.

• B.S. Degree Preferred, 2 years higher education or work experience substitute
• Some experience with configurations of consoles, routers, port servers, switches and printers.
• Some travel may be required.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to…