Patient Ambassador

Job Title: Patient Ambassador (Dental Implant Sales)
Department: Sales
Reports to: Vice President of Sales Strategy
FLSA Status: Exempt
Location: Cherry Hill

Smart Arches Dental Implant Centers have been created by doctors to improve the lives of the patients who entrust us with their care. We have taken the "corporate feel" that exists with big dental implant clinics and become hyper-focused on patient experience and care to drive our company. If you are passionate about helping people start over and strengthen their confidence, then Smart Arches Dental Implant Centers is a great place to call your home.

Everyone involved wants to make a positive impact with the work and efforts we give—this is how we can truly make a difference. If this speaks to you, we look forward to hearing from you.

The Patient Ambassador is responsible for guiding patients through the life-changing process of dental implants, combining sales expertise with compassionate care. You’ll build trust, educate patients on advanced implant solutions like All-on-Four, and help them navigate financing options to make treatment affordable.

We’re seeking a motivated, empathetic individual passionate about transforming lives through better health and confidence. Your role is key in ensuring patients feel supported, informed, and confident throughout their dental journey.

• Own the Sales Process: Guide patients through the consultative sales process, ensuring they understand and feel confident about their dental implant options.

• Educate Patients: Clearly explain procedures like All-on-Four, helping patients make informed decisions.

• Follow-Up: Conduct follow-up calls to address questions and keep patients engaged.

• Build Payment Plans: Create customized payment plans tailored to each patient's financial needs.

• Lead Generation: Engage in proactive outreach, including cold calling, community involvement, and referral-based lead generation to build a strong sales pipeline.

• Smooth Transitions: Ensure seamless coordination from consultation to procedure by collaborating with clinical and administrative teams.

• Referral Management: Drive patient referrals by fostering relationships with existing patients.

• Team
  
  Collaboration:
  
  Work closely with doctors and general managers to meet sales and patient care goals.

• Additional Duties: Take on other tasks as needed to support office and organization success as assigned

• 2 years of Sales experience required, direct to consumer consultative sales preferred.

• Strong communication, listening, and negotiation skills

• A confident approach and an ability to build rapport quickly

• Self-motivated, driven, and able to think outside the box

• Must possess thorough and consistent follow-up skills

• Experience using a contact tracking system

• 4-year degree preferred

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

The employee may need to travel to healthcare practices.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Smart Arches values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the…