Service Support Coach; Part-Time

Overview

Service Support Coach

Schedule: Monday-Friday 2:00PM-7:00PM (and one weekend-day - the weekend day will be flexed for one of the weekdays)
Caseload will likely start with 10 hours per week and ramp up from there.

Setting: Traveling in-home in Cherry Hill & surrounding areas

Pay: $30.00 per hour

Summary of Role: The Service Support Coach ensures the fidelity, consistency, and effectiveness of Positive Development’s care delivery model by providing structured, non-clinical oversight, and coaching across the client’s care pathway treatment plans.

Oversight and Engagement Review:

• Conduct monthly session reviews (minimum 1x/month per child) to service delivery is consistently high quality
• Observe DPP sessions to identify areas for reinforcement, redirection, or non-clinical coaching
• Partner with Clinical Operator and DPP Manager to support family engagement and DPP alignment

Schedule and Family Engagement Monitoring:

• Review family schedules and session cadence to identify dormancy, missed sessions, or risk of disengagement.
• Communicate concerns to Clinical Lead
• Proactively partner with scheduling team to reschedule missed sessions and maintain consistency
• Support logistics and schedule alignment with care plan goals and block structure expectations

Coaching and Operational Support:

• Provide coaching to Scheduling, Matching, and field staff when readiness or execution issues arise.
• Partner with DPP manager to close gaps in service
• Deliver structured feedback to clinical and operational leaders to identify patterns and surface root causes
• Facilitate problem-solving and action planning for issues such as missed sessions, poor engagement, and DPP inconsistencies

Data and Documentation Review:

• Review DPP documentation for completeness, clarity, and consistency with treatment plan
• Identify documentation issues or omissions and provide real-time coaching to DPPs
• Track documentation compliance trends and escalate quality concerns to the DPP Manager or Clinical Lead
• Log oversight reviews, coaching interactions, and action items in appropriate tracking systems
• Analyze service patterns and escalate service risk or engagement concerns to appropriate leaders
• Monitor risk flags and follow through on clients identified as disengaged or dormant. Communicate risks to clinical lead for caregiver follow up

• 401k with Employer Match
• Paid Time Off
• Amazon Medical One
• Referral Bonus Program
• Paid Sick Leave