Case Coordinator

Overview

We’re Hiring: Case Coordinator

Location: Cherry Hill

Employment Type: Non-exempt Full-Time, Hybrid

Reports to: Sr Case Coordinator

Hourly Rate: $20.08-$22.97

Bancroft is a leading service-provider for children and adults with autism, other intellectual or developmental disabilities or those in need of neurological rehabilitation.

We provide a full continuum of highly effective services — for people of all ages and every level of abilities — based on best practices and scientifically proven techniques. Our services include special education, vocational training, supported employment, structured day programs, group home and apartment programs both on-campus and in the community, short-term behavioral stabilization services for children, and in-home and outpatient rehabilitation services.

As a nonprofit organization, we are solely committed to supporting people with special needs and their families, to help make it One World. For Everyone
. Bancroft is currently seeking a Case Coordinator to join our team.

The Case Coordinator works collaboratively with Bancroft program leadership, clinical staff, Finance staff, with guardians/family members and external case managers/funders to ensure that individuals served, and individuals accepted for admission, meet and maintain funding eligibility for Bancroft services

Explore How Bancroft Makes an Impact

• Manage aspects related to assigned caseload that pertain to access to Bancroft services, family advocacy, and funding and ensure cases are approached in a thoughtful, holistic manner that reflects Bancroft’s core values.
• Schedule and coordinate the annual plan meetings and ensure that all care team members are included.
• Ensure that all documentation for the annual plan is promptly prepared and provided to the appropriate parties.
• Ensures that the annual plan accurately captures needed services and ensures that funding authorizations are in place for the services.
• As needed facilitates eligibility and benefit checks and oversees the process of redetermining and/or restoring eligibility for benefits and entitlements.
• Assist with securing funding authorizations for durable medical equipment and adaptive devices.
• Support the process when individuals transfer services to a new program or service line by ensuring that transfer meetings are held with external care team members’ input and that all documentation is in place for no disruption in funding.
• Ensure that all pertinent contact information for each individual and his/her care team and relationships is accurately maintained in the electronic database (Salesforce). Enters discharges and transfers into Salesforce.
• Oversee the electronic files for assigned caseload.
• Ensure that guardianship and Power of Attorney documentation is on file.
• Assist families, individuals served and residential care teams with resolving medical insurance issues.
• For new admissions, attend the pre-admission and admissions meetings to meet the external care team members and to learn about the service needs of the individual being admitted.
• Coordinate the discharge planning process. Prepare the discharge letter and the discharge summary.
• Maintain a clear understanding of the funding regulations relevant to assigned caseload.
• Maintain a working knowledge of all Bancroft Policies and Procedures relevant to the Case Coordinator position.
• May oversee the recording of and accuracy of attendance for assigned caseload.
• Provide training to managers and others as needed.
• Serve as a resource for program managers and directors to resolve random, unassigned issues that impede the individual’s access to service, health and overall progression.
• Serves as a role model by projecting a positive self-image of professionalism, appearance, confidentiality, courtesy, conduct, honesty, fairness, personal integrity, and a respect for the fundamental rights, dignity, and privacy of others.
• Abides by the Bancroft Code of Ethics, Mission Statement, and Vision Statement in promoting ethical behavior, establishing relationships and providing guidance in decision-making situations
• Remains current with required training certifications, meets state-regulated licensing…