Patient Access Supervisor Evenings Cherry Hill & Stratford ED

Overview

Patient Access Supervisor - FT, Evenings (3P-11:30P) - Cherry Hill & Stratford ED

• Oversees the daily registration functions within Patient Access’s scope of work. Ensures the operational unit is staffed appropriately and delivers a positive patient experience for patients and families.
• Supervises efficient and compliant registration processes, ensuring regulatory and compliance requirements and adherence to departmental and institutional protocols.
• Prioritizes responsibilities to complete daily work, resolves departmental and patient problems, and monitors key performance metrics to achieve goals.
• Maintains staffing schedules, responds to time-off requests, manages resources to cover vacancies with minimal overtime, and ensures coverage for smooth operation.
• Manages on-site operations including MyTime payroll & attendance, downtime support, and deposit reconciliation, and adheres to project deadlines and budgets.
• Responds to patient complaints or stakeholder concerns and identifies ways to improve registration processes.
• Participates in interviewing and hiring new employees; contributes to education and training of new hires; oversees onboarding to ensure competence.
• Provides constructive communication to service delivery areas and escalates issues to Patient Access Leadership in a timely manner.
• Appraises staff performance, addresses complaints, mentors staff, and manages time and attendance for compliance.
• Maintains professional demeanor and fosters a positive attitude within the department.
• Ensures regulatory and compliance requirements are met and that departmental and institutional protocols are followed.
• Strives to achieve individual and team performance metrics and completes staff quality assurance reviews.
• Completes staff annual performance evaluations and provides feedback on progress toward goals.

• Knowledge of patient registration, third-party insurance coverage, benefits, authorizations/referrals and coverage requirements.
• Proficient with computer and Microsoft Office; familiar with healthcare EHR applications (e.g., EPIC, Cerner).
• Excellent written and oral communication skills; strong problem-solving and decision-making abilities.
• Excellent leadership and interpersonal skills; strong QA and critical thinking skills.
• Minimum
  
  Education and Experience:
  
  Associate’s degree in healthcare or business admin required, or in lieu of degree at least 5 years of relevant healthcare experience.
• AND Minimum of 2 years of Patient Registration experience;
  Minimum of 3 years of supervisory experience in a physician practice or hospital environment.

• Salary Range: $39,937.42 to $56,910.82. Actual rate based on experience and qualifications. Not eligible for annual incentive.
• Work Shift:
  
  Workday Day (United States of America).
• Employee Entity:
  Kennedy University Hospitals, Inc.
• Benefits:
  Medical, dental, vision, life, disability, retirement, tuition assistance, and more; medical coverage for all colleagues, including part-time and per diem.

Jefferson Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.