Front Desk, Dental ​/ Dentistry

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Join Our Talent Pool for Front Desk & Patient Coordinator Opportunities!

Are you passionate about creating positive first impressions and guiding patients through life-changing care? At Smart Arches Dental Implant Centers
, our front desk and patient coordination teams play a vital role in helping patients feel informed, supported, and confident from their very first interaction.

We’re building a talent pool of organized, compassionate, and service-driven front desk professionals who share our commitment to exceptional patient experiences. By joining our talent pool, you’ll have the opportunity to:

• Be the welcoming face and voice of our practice, setting the tone for every patient visit
• Support patients throughout their journey by coordinating appointments, answering questions, and providing clear guidance
• Work in a specialized implant-focused environment where patient care, teamwork, and professionalism are prioritized
• Enjoy a no-weekends schedule that supports work-life balance while contributing to meaningful, confidence-restoring care

If you’re detail-oriented, empathetic, and thrive in a fast-paced healthcare setting where your role truly matters, we’d love to connect. Join our Front Desk Talent Pool to be considered for future opportunities and learn how you can contribute to the exceptional patient experience that defines Smart Arches Dental Implant Centers.

Job Title:Front Desk
Department:Operations
Reports to:Dental Practice Manager
FLSA Status:Non-Exempt

Smart Arches Dental Implant Centers have been created by doctors to improve the lives of the patients who entrust us with their care. We have taken the "corporate feel" that exists with big dental implant clinics and become hyper-focused on patient experience and care to drive our company. If you are passionate about helping people start over and strengthen their confidence, then Smart Arches Dental Implant Centers is a great place to call your home.

Everyone involved wants to make a positive impact with the work and efforts we give—this is how we can truly make a difference. If this speaks to you, we look forward to hearing from you.

The Front Desk plays a vital role in creating a welcoming and professional environment for patients while ensuring the smooth operation of daily administrative tasks. This position serves as the first point of contact for patients, providing exceptional customer service, managing appointments, handling financial transactions, and maintaining accurate records. The ideal candidate will have strong communication and organizational skills, a patient-focused attitude, and the ability to multitask in a fast-paced healthcare setting.

By proactively assisting patients with scheduling, paperwork, treatment plans, and payment options, the Front Desk helps ensure a seamless and positive experience for every patient.

• Act as a patient concierge by building trust and providing exceptional customer service.
• Make welcome calls to new patients, answer initial questions, and set expectations for their first visit.
• Greet and check in patients, assist with new patient paperwork, and ensure a smooth visit experience.
• Present and explain treatment plans with out-of-pocket costs, including payment options like Care Credit.
• Manage financial transactions, process payments, send insurance claims, and balance daily deposits.
• Schedule and confirm appointments, handle patient paperwork, referrals, and appointment letters.
• Answer calls, follow up with labs and vendors, and relay important information to the team.
• Maintain accurate records, alert management to potential issues, and ensure smooth office operations.
• Keep the front desk area organized, track supplies, place orders, and distribute mail, voicemails, faxes, and emails.
• Operate multi-line phones, scan, fax, and utilize software for efficient record-keeping.
• Participate in meetings and training to stay informed and improve service.
• Perform miscellaneous job-related duties as assigned.