MAA Customer service Ocean Export

Position: (MAA) Customer service Ocean Export
Prepare export shipping documentations such as B/L, invoices, packing list, permit and others related documents
To liaise with customers, trucking, Hauler, carriers and CFS/port;
To manage forwarding activities such as arrange pick-up for LCL and FCL
Prepare and generate invoice and sending out to customers
To scan documents into system and send pre alert
To prepare export customs, AMS & ACI, AP (export) reports and others
To update milestones as per global compliance and timely manner to meet Milestone Compliance KPI
To update navigator and checklist
To assist to verify and reconcile vendors invoices and others
To raise PRF to pay vendor, if any
To handle customer's complaint and assist customer to resolve issues related to export activities
To create job file, raise PO and invoice billing according to the billing KPI
Any other task that maybe assign from time to time by management.

Knowledge/ Work Experience

More than 5 years' experience in freight forwarding industry.
Solid knowledge in ocean export CS and operation
Export operation knowledge is a plus.

Key Behavioral Competencies

Comprehensive English capabilities
Agile, positive and proactive
Excellent analytical and communication skills

Education/Technical Skills

University graduate with major in Supply Chain Management/Familiar with Microsoft Office