General Manager – Luxury Furniture

Position: General Manager –  Luxury Furniture
Job Description

Job Title:

General Manager – Furniture & Décor

Location:

Chennai, Tamil Nadu
Experience

Required:

12+
Reporting:
Founder
Industry Exposure:
Furniture / Interiors / Luxury retail / Design-led brands

We are looking for Candidates from following organisations:  Stanley Lifestyles, Roche Bobois, Royal Oak, Poliform, Poltrona Frau, Alankaram, Natuzzi, B&B Italia, BoConcept, Home Centre, Livspace, Urban Ladder, IKEA, Christian Dior, Coach, Hidesign, or similar premium Furniture /luxury retail environments.

Position Overview:

The General Manager – Furniture & Décor Business will lead the end-to-end strategy, operations, and growth of the showroom and allied production ecosystem, with complete ownership of revenue, profitability, and overall business performance.

This role is accountable for driving sales excellence, customer experience, procurement, supply chain efficiency, and production coordination, ensuring seamless execution from sourcing to final sale. As the business leader for the vertical, the incumbent will build high-performing teams, implement systems and dashboards for data-driven decisions, and scale the business through strong commercial and operational leadership.

Key Responsibilities
Business & P&L Leadership
•
Own complete P&L responsibility for the Furniture & Décor vertical
•
Drive revenue growth, margins, and overall profitability
•
Develop annual business plans, forecasts, and growth strategies
2
•
Monitor performance through dashboards, KPIs, and periodic reviews
Sales & Customer Experience
•
Lead showroom sales, strategy and conversion excellence
•
Drive premium/consultative selling and high-ticket transactions
•
Enhance customer journey, visual merchandising, and in-store experience
•
Build repeat business through relationship selling and clienteling
•
Achieve targets on revenue per sq. ft., ticket size, and sell-through
Operations & Supply Chain
•
Oversee daily showroom and backend operations
•
Manage procurement, vendor relationships, and inventory planning
•
Optimize stock turns, working capital, and cost structures
•
Ensure process discipline and SOP adherence
Production & Execution
•
Coordinate with production partners/workshops for timely deliveries
•
Monitor quality standards, finishes, and material selection
•
Align sourcing with pricing strategy and margin goals
•
Ensure seamless order-to-delivery execution
Team Leadership
•
Build and lead cross-functional teams across sales, operations, and sourcing
•
Drive accountability, productivity, and performance culture
•
Coach team members on premium retail and customer engagement
•
Collaborate closely with founders/leadership on business strategy
Systems & Governance
•
Implement MIS, dashboards, and reporting frameworks
•
Leverage data insights for decision-making and planning
•
Establish scalable processes for expansion and growth
3
KPIs / Success Metrics
•
Revenue growth & profitability
•
Store productivity (sales per sq. ft., conversion rate, average ticket size)
•
Inventory turns & working capital efficiency
•
On-time order fulfilment
•
Customer satisfaction & repeat business
•
Team performance & cost control

Experience
•
12+ years of leadership experience in lifestyle, premium retail, or design-led product categories
•
Preferably from furniture, home décor, interiors, or luxury retail brands
•
Experience managing end-to-end store/business operations with P&L ownership
Functional Expertise
•
Strong understanding of furniture materials, finishes, sourcing, costing, and pricing
•
Experience in premium/consultative retail selling
•
Knowledge of vendor management and supply chain
•
Commercial and financial acumen
•
Data-driven and process-oriented
Leadership Skills
•
Strong business ownership mindset
•
Cross-functional team management
•
Customer-centric thinking
•
Execution excellence
•
Strategic and analytical approach

Education
Graduate/Postgraduate in Business Management, Retail, Operations, or related field preferred.
4
Career Growth Path:
At Inside Vilasa, this role is designed as a long-term leadership track. Growth is performance-driven, not tenure-based. A high-performing General Manager can progress to Senior GM / Business Head and eventually to COO, based on revenue impact, operational stability, and leadership depth built within the organisation.
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