Guest Service Associate - F&B Service

Company Description

'Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BE LIMITLESS'

Job Description

We are seeking an enthusiastic and customer-focused Guest Service Associate to join our Food & Beverage (F&B) Service team in Chennai, India. As a key member of our hospitality team, you will play a crucial role in ensuring exceptional dining experiences for our guests.

Greet and seat guests warmly, providing menus and explaining daily specials
Take food and beverage orders accurately and efficiently using the point-of-sale (POS) system
Serve meals and drinks in a timely and professional manner
Respond promptly to guest inquiries, requests, and concerns
Maintain cleanliness and organization of dining areas
Process payments and handle cash and credit transactions accurately
Collaborate with kitchen staff to ensure order accuracy and timely delivery
Set up and break down dining areas before and after service
Adhere to all food safety and sanitation guidelines
Assist in training new team members as needed
Participate in regular team meetings to discuss service improvements
Stay informed about menu changes, promotions, and special events

Qualifications

Strong operational knowledge of food and beverage service standards
Outstanding personality with high levels of energy, enthusiasm, and commitment
Excellent multitasking and problem-solving abilities
Superior customer service orientation and interpersonal skills
Demonstrated ability to work collaboratively in a team environment
Proficiency in using point-of-sale (POS) systems
Basic math skills for handling cash and credit transactions
Physical stamina to stand and walk for extended periods
Ability to work efficiently in a fast-paced environment
Excellent communication skills in English
Flexibility to work various shifts, including weekends and holidays
High school diploma or equivalent (Preferred)
Previous experience in food and beverage service (Preferred)