General Manager Operations

About Us:

LL R.E.M.S (Listenlights Real Estate Management Services) builds on the strong legacy of Listenlights—one of India’s trusted names in the MEP industry with 40+ years of credibility and nationwide delivery.

Headquartered in Mumbai, we operate across Bengaluru, Chennai, Hyderabad, NCR, and Pune, ensuring consistent and reliable service wherever our clients grow.

With LL Groups legacy of 500+ successfully delivered projects, including 350+ MW of Data Center projects, LL REMS brings Real Estate Management Services expertise and proven operational capability. Our strength lies in our skilled professionals who ensure precision, safety, and seamless execution across every site.

What We Deliver:

LL REMS provides integrated Real Estate & Facility Management solutions across:

- Data Centers
- Commercial & Corporate Spaces
- Industrial & Logistics
- Government & Institutional Facilities

At LL REMS, we don’t just deliver services—we build long‑term partnerships grounded in performance, accountability, and value creation.

Experience the LL REMS difference — your trusted partner in Integrated Real Estate & Facility Management Services.

Role

Description:

The General Manager – Operations is responsible for providing end-to-end operational leadership for site/facility management, ensuring all services, amenities, and infrastructure are delivered to high-class industry standards. The role focuses on operational excellence, statutory compliance, cost optimization, people management, and stakeholder coordination while aligning operations with organizational and client objectives.

Key Responsibility Areas:

- Provide a comprehensive Management service to ensure that all amenities are resourced and maintained to high-class industry standard.
- Ensure all services are performed as per Standard Service Specifications.
- Ensure preparation of management budgets and perform collection
- Manage the budget efficiently and yield cost savings where possible without compromising quality of service.
- Maintain site accommodation and services, through contractors and direct labour, in most cost effective way.
- Ensures occupancy of sites complies with statutory legislation.
- Ensure quality of staff, appraising and developing them to ensure maximum contribution.
- Proactive liaison with local and Delhi municipal authorities.
- Interviews, selects, hires, supervises and reviews qualified operation and management staff
- Advise DGM Commercial to insure compliance with basic statutory requirements like licenses, permits etc.
- Ensures that all client deliverables are submitted in a timely manner.
- Acts as the liaison to local community public interest groups
- Oversees all vendor bidding
- Ensures that entire staff maintains a critical eye on all aspects of physical care
- Formulate strategic directions towards effective management of site operation.
- Provides suitable business controls & administer policies/ processes / procedures.
- Formulates suitable budgeting controls
- Advise DGM
- Commercial on budgeting (Operational / revenue).
- Monitor SLA’s & KPI’s towards effective service delivery
- Reviews / Sanctions annual business plans.

Must Have Requirements:

Leadership :

- Direct management team to work in an effective manner.

Communication :

- Effective command over team.

Qualification &

Experience:

- A bachelor’s degree with 10-15 yrs. Experience in Building Management industry.
- Ability to train, assigns, organize, prioritize, motivate, supervise and evaluate the work of assigned employees and contractors.
- Ability to use logical and creative thought processes to develop solutions for short term and long term building systems needs
- Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines and emergency situations.

Ensuring a Diverse and Inclusive workplace where we learn from each other is core to Listenlights's values - SOCH. Listenlights Pvt. Ltd. are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Listenlights Pvt. Ltd. will not pay any third-party agency or company that does not have a signed agreement with Listenlights Pvt. Ltd. .