O2C Dispute Management

HCLTech is hiring for O2C Dispute Management @ Chennai Location

Experience:

2 year - 6 year

Shift: US shift

Location :
Chennai

Dispute Management-Skill Description :

• Analyze recurring dispute trends and identify root causes.

• Collaborate with cross-functional teams to resolve medium-complexity disputes.

• Prepare and present dispute dashboards to stakeholders.

• Recommend process improvements to reduce dispute volume.

• Train new associates on dispute handling procedures.

• Ensure documentation is audit-ready and compliant.

• Monitor SLA adherence and flag delays.

• Support internal audits and compliance checks.

Skills Requirement / Certification:
Root Cause Analysis Identify patterns and underlying issues in disputes.
Data Interpretation Use dashboards and reports to monitor trends.
Cross-Functional Communication Coordinate with finance, sales, and operations.
Process Optimization Recommend improvements to reduce dispute volume.
Training Support Assist in onboarding and mentoring new associates.
Audit Readiness Ensure documentation is complete and compliant.
Customer-Centric Mindset Balance resolution with client satisfaction.
Stakeholder Management Handle escalations and communicate with senior stakeholders.
Advanced Reporting Build and interpret complex dispute metrics.
Project Management Lead initiatives to reduce dispute cycle time.
Compliance Expertise Navigate legal and regulatory frameworks.
Mentorship Guide junior team members and review their work.
Tool Proficiency – Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking.
Change Management – Support implementation of new policies or tools.

Looking for candidate with an immediate to 30-day notice period.

Interested candidates can share your profile to  with below given details.

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