Senior Business Data Analyst

About Inchcape Shipping Services
At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.
Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations.
We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Main Purpose of Job:  The Senior Business Data Analyst acts as the interface between business data domain stakeholders and the Data Teams. This role captures, analyses, and supports prioritisation requests for data services, works closely with the various IT and business teams to define data services aligned with the business processes, and provides business context to the data. Coordinates business‑as‑usual data operations, ensuring clear business communication of status and outcomes.

The role blends business analysis of data, products, projects, and processes, enabling data services management and business data literacy. Contribute to data platform management activities, including business data endorsements, workspace administration, and support for functional domain teams

Key Accountabilities

Operate the intake process for data, reporting, analytics and BI requests for given KPIs.
Capture requirements, validate business objectives with business and IT stakeholders.
Definition of the data service level agreements (SLAs) and creation of runbooks for data services management of the quality data, reporting and KPI catalogues, enabling an AI-driven data strategy.
Providing a meaningful business context to the data.
Tracking and reporting data service metrics (data request volumes, SLA adherence, MTTR) and identifying patterns and implementing continuous improvements of data quality.
Facilitation of various workshops and meetings, such as requirements, solution design, etc.
Owning business glossary, data catalogues, data dictionaries, etc.
Conduct business process training and onboarding sessions for new power users; develop knowledge base articles and FAQs.
Owns the Data Functional Requirements, Testing, User Acceptance Test & Data Certification from Bronze to Silver to Gold.

Key Deliverables

Define and own publishing SLAs, runbooks and various business & data catalogues.
Regular performance measurement of service levels and user satisfaction.
Accurate, actionable requirement specifications, business data models forming gold data assets that are usable for business self-service reports, dashboards and KPIs.
Define and own training materials, knowledge base.
Identification of business processes and data quality improvement opportunities.

Required Knowledge, Experience & Skills (Essential)

10+ years in business analysis, data service management or similar roles (such as data product ownership roles).
Shipping agency or Maritime experience is a MUST
Solid grasp of BPM/business data management.
Familiarity with data modelling concepts, Data platforms such as MS Fabric, Power BI, SQL etc., able to understand and challenge technical data solutions.
Experience driving data literacy programmes or creating training materials.
Strong communication and facilitation skills; ability to translate business needs into technical requirements.

Desirable Knowledge, Experience & Skills (Good to ahve)

Exposure to data governance practices (metadata management, data quality, stewardship).
Knowledge of agile delivery methodologies

Experience with ticketing and collaboration tools (e.g., Service Now, Jira Service Management, Confluence).

Education and Professional Qualifications (Essential)
Bachelor's degree in business, Information Systems,…