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Job Description & How to Apply Below
Job Overview
We are seeking an accomplished and dynamic Program Director / Delivery Head to lead and drive end-to-end delivery for multiple U.S.
-based strategic client accounts with a team of 200+. The ideal candidate will have a proven track record in program and delivery leadership, managing multi-disciplinary teams across technology, product engineering, IT services, and infrastructure, while ensuring superior client satisfaction. You will play a critical role in aligning delivery with client goals, maintaining operational excellence, championing process discipline, and fostering a high-performance culture through purposeful team building and strong people leadership.
Key Responsibilities
Strategic Delivery & Program Leadership
Provide strategic leadership and hands-on oversight for all programs and delivery operations across product development, application services, and infrastructure support.
Manage and coordinate multiple delivery programs spanning various technology stacks, service lines, and business functions.
Serve as the primary delivery contact for the client's senior stakeholders, ensuring regular governance, escalations, and status updates.
Collaborate with client partners, technical leaders, and internal teams to define and align delivery roadmaps, SLAs, KPIs, and quality metrics.
Drive operational excellence, ensuring all teams adhere to Agile, Dev Ops, or ITIL best practices as relevant.
Proactively identify and mitigate delivery risks, resource gaps, and performance issues.
Manage cross-functional teams comprising engineering, QA, Dev Ops, cloud/infra, and support functions.
Process Compliance & Governance
Define, implement, and continuously improve delivery governance frameworks, standard operating procedures (SOPs), and process playbooks across all programs.
Ensure consistent adherence to organizational and client-mandated methodologies and drive a culture of process discipline across all delivery teams.
Own compliance with information security policies, client-specific governance requirements, and applicable regulatory frameworks (e.g., SOC 2, ISO 27001, GDPR).
Lead periodic process audits, delivery health checks, and retrospectives; translate findings into actionable improvement roadmaps.
Collaborate with internal Quality Assurance and Compliance teams to align delivery processes with organizational standards and client expectations.
Team Building & Organizational Development
Design and execute team-building strategies that foster collaboration, psychological safety, and high performance across onshore, offshore, and hybrid delivery teams.
Lead the hiring, onboarding, and ramp-up of delivery teams; partner with HR and talent acquisition to attract top technology talent aligned to program needs.
Build a strong bench of delivery talent by identifying skill gaps and implementing structured training, upskilling, and cross-skilling programs.
Establish clear team charters, roles, and responsibilities to eliminate ambiguity and promote accountability at every level of the delivery organization.
Drive a culture of knowledge sharing, documentation, and internal communities of practice (CoPs) to elevate collective capability across the 200+ member team.
Recognize and reward high-performing individuals and teams; embed recognition programs that reinforce desired delivery behaviors.
People Management & Leadership Development
Directly manage and mentor a leadership layer of Delivery Managers, Engineering Leads, and Program Managers; provide regular coaching, feedback, and career development guidance.
Set clear performance objectives (OKRs/KPIs) for direct reports; conduct structured performance reviews and support calibration processes in alignment with HR policies.
Proactively manage attrition risks by identifying flight risks, conducting stay interviews, and working with HR to design targeted retention strategies.
Foster a feedback-rich environment by institutionalizing 360-degree feedback, skip-level conversations, and structured one-on-one cadences across the leadership chain.
Support career pathing and succession planning for key roles within the delivery organization; maintain a ready pipeline of…
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