Social Media Manager

Role summary
This is a client-first role. Your main responsibility is to manage clients, projects, and internal coordination. Social media involvement will be limited to support and coordination, not ownership. You’ll ensure work moves smoothly from brief to delivery, on time and as expected.

What you will do (client servicing – primary focus)

Be the main point of contact for assigned clients
Understand client requirements and convert them into clear briefs
Coordinate with design, copy, video, and performance teams
Own timelines, follow-ups, approvals, and deliveries
Present work, take feedback, and ensure revisions are closed properly
Keep clients updated on progress, plans, and next steps
Manage day-to-day communication and routine escalations
Identify opportunities to grow accounts through better scope and solutions
Maintain basic documentation: briefs, scopes, timelines, and reports
Support planning of monthly content calendars with the team
Coordinate with creatives to get social media content executed
Handle posting coordination and approval follow-ups
Help track basic performance metrics and share simple reports
Ensure brand tone and content consistency across posts

What we’re looking for

2–3 years of experience in client servicing / account management in an agency
Comfortable handling clients, timelines, and multiple projects
Good communication and coordination skills
Basic understanding of social media workflows (not a core requirement)
Organized, proactive, and strong with follow-ups
Can work in a fast-paced, onsite agency environment