L1 Support Engineer

Job Title:

DMS L1 Support Engineer

Job Location:

Chennai, Tamil Nadu, India

Job Description

Support Engineer for DMS Support for Yamaha Dealers

Candidate must fulfill below criteria:

- Bachelor’s degree in Computer Science, Information Technology, or related field

- Expertise in diagnosing and resolving technical issues in a fast-paced environment

- Strong understanding of application development and deployment processes

- Basic knowlegde of Database

- Excellent communication and interpersonal skills

- Ability to effectively prioritize and manage multiple tasks.

Language:
Mallayalam/English(Mandatory)

Roles & Responsibilities

Provide first-line support for DMS-related issues and queries from dealers and internal stakeholders.

- Diagnose and troubleshoot software and hardware issues related to the DMS.

- Collaborate with the development team to identify and resolve bugs and system enhancements.

- Conduct training sessions for dealers on the effective use of the DMS.

- Monitor system performance and generate reports to identify areas for improvement.

- Assist in the implementation of DMS upgrades and new features.

- Ensure timely resolution of support tickets and maintain documentation of issues and solutions.

- Build strong relationships with dealers and provide excellent customer service.

Mandatory Skills

Good Communication In English, Application Support, SQL