System Engineer

The ideal candidate will help build, maintain, and troubleshoot, the company's rapidly expanding infrastructure. They will work alongside other engineers to ensure highest levels of performance and ability, and manage any problems that arise.

- Good understanding of Infrastructure monitoring [Monitoring Server & Application performance].
- Good Exposure to ticketing tools.
- Excellent problem- solving skills, i.e., ability to apply a highly logical and well-organized approach to the analysis and resolution of issues.
- Basic Knowledge of SAP, M365, SCCM and Backup.
- Basic knowledge of Network monitoring tools, MS-Office, MS Teams Etc.,
- Should have basic Active Directory management capabilities like user management, Group management etc.
- Should have knowledge with file permission and file management task.
- Network printer configuration in servers.
- System Monitoring, User authorization, Transport management [SAP], Spool Administrator.
- Should have basic knowledge on creation and disable on Office 365 Mailbox.
- Should have Basic knowledge on SAP system like user creation & management.
- Providing solutions to Global users for IT Infrastructure and application issues through ticketing tool for the issues raised from the users.
- Ready to work in 24/7 shift
- Ready to extend the working hours as and when needed.
- Escalation to L2 & L3 promptly.
- Adhere to shift timings and shift handover processes.
- Record technical issues and solutions in logs.
- Help create technical documentation and manuals.
- Ensure that the tickets raised per shift are resolved as per SLA and if not escalate as per the escalation Matrix defined.
- Should work towards enhancement of his skill set on a continual basis.
- Based on the security issues raised, co-ordinate with Local IT of all branches and ensure the issues raised are properly handled and completed.
- IT Security related Alerts – Follow SOC procedure without any deviation.

Qualifications

- Bachelor's degree in Computer Science or related field
- Experience in configuring, monitoring and troubleshooting systems
- Strong scripting and technical skills

Mandatory :
The candidate should be able to communicate in Italian language.