Technical Service Manager

Job Description

Technical Service Manager

About Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers.

Together, we shape the evolution.

The Opportunity

As an LTIA Service Manager, you will be responsible for providing our company with the necessary 3rd party infrastructure platforms and services for various applications. You will ensure the best possible and most efficient services for the end customer at all times, particularly in the area of cashless payment at the cutting edge, helping to shape the operation of the Worldline application landscape.

Day-to-Day Responsibilities

Take technical ownership of the technical management of the Citrix environment provided by the Service Provider.
Collaborate closely with the Service Provider to identify, troubleshoot, and resolve technical issues, ensuring continuous improvement.
Develop and maintain a deep understanding of the existing IT infrastructure, including servers, network, cloud technologies, license, and vulnerability management.
Coordinate and oversee technical projects related to IT infrastructure, including planning, execution, and monitoring.
Communicate technical topics to management and other stakeholders in a clear and understandable manner to ensure transparency and comprehension.
Ensure compliance with technical standards, security policies, and best practices.
Monitor the service quality daily/weekly and initiate appropriate actions/escalations if needed.
Define and manage actively the order/demand processes with the Service Provider.
Prepare project resource forecasts based on input from application managers.
Understand the cost principle and manage vendor reports.
Support the budget process in cooperation with other LTIA Service Managers and Controlling.
Understand the operational processes and consult/support Process Coordinators of Incident, Problem, Change, Critical Period, and Capacity Management Processes.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice, this means:

Completed advanced higher education in Computer Science (HF), University of Applied Sciences, or an equivalent qualification.
10+ Years of Exp
Knowledge of IT Infrastructure.
Knowledge of IT Service Management and Project Management is a plus.
Strong planning and organizational skills along with problem-solving and decision-making competence.
Very good written and spoken skills in English are a prerequisite.
Good written and spoken skills in German are a plus.
Strong analytical and conceptual thinking.
High reliability, resilience, and assertiveness.
Strong social skills and ability to communicate/negotiate with different stakeholders.
Good financial knowledge is a plus.

Perks & Benefits

No specific perks listed.

Shape the evolution

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. And with our empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career.

Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Contract type:
Permanent | Work mode:
Hybrid