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Job Description & How to Apply Below
Tata Communications Redefines Connectivity with Innovation and Intelligence Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Role Overview
A Telecom Infrastructure Project Manager is responsible for end-to-end delivery of network connectivity projects , ensuring on-time, within-scope, and SLA-compliant execution. The role bridges customers, service providers, OEMs, and internal engineering teams , with a strong understanding of MPLS, ILL, Ethernet, SD-WAN, and ISP infrastructure .
Key
Roles & Responsibilities
Project Initiation & Planning
Understand customer requirements and business use cases
Review solution design for MPLS / ILL / Hybrid connectivity
Define project scope, milestones, timelines, and risks
Align stakeholders (Customer, Sales, Engineering, Vendors)
Stakeholder & Vendor Management
Single Point of Contact (SPOC) for customers
Coordinate with:
Service Providers (Telcos / ISPs)
OEMs (Cisco, Fortinet, VMware, etc.)
Field & provisioning teams
Conduct regular status calls and governance meetings
Execution & Delivery
Manage circuit provisioning (MPLS / ILL / Ethernet)
Track last-mile progress and access readiness
Coordinate CPE installation and configuration
Oversee testing:
Ping & throughput tests
Routing validation
End-to-end connectivity
Risk, Issue & SLA Management
Identify risks (ROW issues, fiber delays, hardware delays)
Proactively escalate and drive resolution
Ensure SLA compliance (delivery timelines & performance)
Handle change requests and scope adjustments
Documentation & Handover
Maintain project trackers and reports
Ensure as-built documents are completed
Handover to operations/support teams
Support initial stabilization period (hypercare)
Tools & Skills
Project tools: MS Project, Excel, Jira, Service Now
Telecom portals & OSS tools
Strong communication & customer management
Risk management and escalation handling
Cross-functional team coordination
Shift - Work schedule aligned only with US time zones.
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