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Sr Customer Service Executive - Program Management

Job in 600001, Chennai, Tamil Nadu, India
Listing for: Confidential
Full Time position
Listed on 2026-02-06
Job specializations:
  • IT/Tech
    Systems Engineer, IT Project Manager
Job Description & How to Apply Below
About The Company

Tata Communications Redefines Connectivity with Innovation and Intelligence Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Role Overview

A Telecom Infrastructure Project Manager is responsible for  end-to-end delivery of network connectivity projects , ensuring on-time, within-scope, and SLA-compliant execution. The role bridges  customers, service providers, OEMs, and internal engineering teams , with a strong understanding of  MPLS, ILL, Ethernet, SD-WAN, and ISP infrastructure .

Key

Roles & Responsibilities

Project Initiation & Planning

Understand customer requirements and business use cases
Review solution design for MPLS / ILL / Hybrid connectivity
Define project scope, milestones, timelines, and risks
Align stakeholders (Customer, Sales, Engineering, Vendors)

Stakeholder & Vendor Management

Single Point of Contact (SPOC) for customers
Coordinate with:
Service Providers (Telcos / ISPs)
OEMs (Cisco, Fortinet, VMware, etc.)
Field & provisioning teams
Conduct regular status calls and governance meetings

Execution & Delivery

Manage circuit provisioning (MPLS / ILL / Ethernet)
Track last-mile progress and access readiness
Coordinate CPE installation and configuration
Oversee testing:
Ping & throughput tests
Routing validation
End-to-end connectivity

Risk, Issue & SLA Management

Identify risks (ROW issues, fiber delays, hardware delays)
Proactively escalate and drive resolution
Ensure SLA compliance (delivery timelines & performance)
Handle change requests and scope adjustments

Documentation & Handover

Maintain project trackers and reports
Ensure as-built documents are completed
Handover to operations/support teams
Support initial stabilization period (hypercare)

Tools & Skills

Project tools: MS Project, Excel, Jira, Service Now
Telecom portals & OSS tools
Strong communication & customer management
Risk management and escalation handling
Cross-functional team coordination

Shift - Work schedule aligned only with US time zones.
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