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Job Description & How to Apply Below
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Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d'une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.
Job Summary
Fiche de poste :
We are seeking a skilled Service Now Application Developer with strong expertise in HR Service Delivery (HRSD) and IT Service Management (ITSM). In this role, you will design, develop, configure, and enhance Service Now applications to support enterprise HR and IT processes. You will work across the full application development lifecycle—requirements gathering, solution design, scripting, configuration, testing, deployment, and ongoing support.
Key Responsibilities
Service Now HRSD & ITSM Development
Design and develop solutions across HRSD modules including Case Management, Employee Center, HR Services, Lifecycle Events, and Integrations.
Build and enhance ITSM functionality including Incident, Problem, Change, Request, Knowledge, SLAs, and CMDB workflows.
Configure and customize Service Now applications using Workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, Notifications, ACLs, and Script Includes.
Platform Development & Configuration
Develop and maintain custom applications, Service Portal widgets, integrations, and automation using JavaScript, GlideScript, and server/client-side scripting.
Implement integrations using REST/SOAP APIs, Integration Hub, MID Server, and third-party systems.
Platform Support & Optimization
Support platform upgrades, patching, and regression testing.
Monitor system performance and proactively identify improvement opportunities.
Maintain documentation including technical designs, configuration guides, and support materials.
Required Qualifications
Bachelor's Degree or international equivalent in Computer Science, Information Systems, or related technical field.
Service Now Certified System Administrator (CSA) – Required.
Service Now HRSD or ITSM Implementation Specialist – Strongly preferred.
Strong scripting skills in JavaScript, GlideScript, and Service Now APIs.
Experience configuring workflows, business rules, Flow Designer, and platform automation.
Hands-on experience with employee center, HR cases, lifecycle events, SLAs, and ITSM processes.
Familiarity with ITIL processes and best practices.
Experience working in Agile/Scrum development environments.
Type De Contrat
en CDI
Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés.
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