Customer Technical Support

Survey Sparrow is looking for a self-motivated and driven Product Consultant who will be responsible for ensuring that our customer's needs are met and issues are responded to and resolved in a timely manner via phone, email & Chat. This role will also be responsible for routing requests from customers to the appropriate team and ensuring follow through to resolve status while maintaining the service level agreements.

Responsibilities

As a Product Consultant, you would need to understand the customer queries and answer the queries in a timely manner.
Provide immediate acknowledgment and first-level support.
Diagnose, research, analyze the issues reported by the customers in the product.
Deliver voice, email, and chat-based technical support
Tracking and managing all logged tickets
Willingness to work in night shifts

Requirements

Past experience with sales and customer service specifically with SAAS solutions will be good to have.
Strong understanding of REST APIs, HTTP protocols, SDKs, and authentication mechanisms
Hands-on experience using and debugging REST APIs via browser Developer Tools
Proven analytical and problem-solving skills with a keen troubleshooting mindset
Knowledge and a genuine interest in software applications.
Ability to learn quickly and troubleshoot new technologies and communicate them to others
Excellent in written and verbal communication
Excellent problem-solving skills
Keen to learn new technologies

Shift - 9:00 PM - 6:00 AM

Location:

Chennai, Tamil Nadu