Technical Support Engineer

Position:
International Voice process; hiring for both Sales and Tech roles

Shift: US shifts

Location:

Ambit IT (Chennai)
Mode of work:
Work from Office.

L1 Technical Support
Primary

Responsibilities Include:

Respond promptly, courteously, and knowledgeably to technical support inquiries
Provide top-tier support to all customers with a goal of first call resolution
Educate customers on system installation/use, and assist in troubleshooting
Utilize prior customer support experience to enable customer success and happiness
Use problem-solving skills to solve customer issues and address concerns
Outbound calls to current customers to address issues, when needed
Skillset
High school diploma or general education degree (GED);
6 Months to 1 year experience in Technical Support or Customer Support Environment
Proven success in a phone-based customer service or call center position
Ability to understand and determine root causes to customer issues
Comfortable with technology and ability to provide technical assistance for consumer electronics
Strong work ethic and the drive to contribute to company goals
Clear and effective phone communication skills to ensure all customer issues are resolved
Ability to work independently and in a team setting
Ability to prioritize in a fast-paced environment and excellent time management skills
Positive, can-do attitude and eager for continuous improvement
Strong commitment to customer happiness and satisfaction