Housekeeping Guest Service Associate - Inn Express OMR

Position: Housekeeping Guest Service Associate - Holiday Inn Express OMR
Key Responsibilities

Clean and service guest rooms, bathrooms, and public areas as per Holiday Inn Express brand standards.
Ensure guest rooms are maintained with high standards of cleanliness, hygiene, and safety.
Change bed linens, make beds, and replace used towels and amenities.
Replenish guest supplies such as toiletries, linen, tea/coffee amenities, and minibar items (if applicable).
Follow daily room assignment sheets and complete tasks within allocated time.
Report maintenance issues, damaged items, or safety hazards to the supervisor immediately.
Handle guest requests promptly, courteously, and professionally.
Maintain housekeeping equipment, trolleys, and supplies in clean and working condition.
Follow hotel SOPs, safety guidelines, and chemical handling procedures.
Adhere to grooming, hygiene, and attendance standards of Holiday Inn Express.
Support team members and assist in deep cleaning or special projects when required.
Ensure lost and found items are handled as per hotel policy.

Skills & Competencies

Basic knowledge of housekeeping operations and cleaning procedures
Good communication and interpersonal skills
Guest-focused attitude with attention to detail
Ability to work efficiently under pressure
Team player with a positive and professional approach

Key Performance Expectations

Consistent delivery of Holiday Inn Express cleanliness and service standards
High level of guest satisfaction
Compliance with brand, safety, and hygiene policies

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