Job Description & How to Apply Below
Trainer
-Voice / Accent
Experience : 5+ Years(Preferable 2+ Years in Training)
Work Location:
Chennai-Ambit
General Purpose of Job:
To carry out Training Needs Analysis by understanding the existing Skills inventory and the required Skills Inventory and to to design, develop the appropriate training solutions to address the knowledge and Skill gaps of employees at all levels leading to performance improvement resulting in ROI.
Roles and Responsibilities:
Responsible for language & soft skills
Support training for frontline support engineers in language & soft skills as per standards set by client
Responsible for identifying performance gaps in the area of language & soft skills
Come up with a suitable training strategy & implement the same through training & coaching
Provide leadership for transaction monitoring process
Responsible for devising & implementing a measurement system for language effectiveness level from entry to exit
Develop Content using (Instructor Guide, Student Guide, Exercise Book, Presentation & Knowledge Measure)
Prepare and deliver tailor made courses as & when required
Strong Analytical skills and proficiency with Microsoft Excel
Excellent presentation skills.
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