Associate Director, Student Financial Services

Associate Director, Student Financial Services

About Eastern Washington University:
Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state‑funded four‑year institutions of higher education in Washington, each governed by its own board of trustees. As the region’s polytechnic, we are recognized for our distinctive approach to hands‑on learning that leads to in‑demand careers. EWU’s 300‑acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington’s second largest city, Spokane.

Eastern also offers programs in downtown Spokane at the innovative, energy‑efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor’s and master’s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction
, a nationally trusted resource guide for college‑bound students. The honor recognizes Eastern as a '24‑'25 College of Distinction (CoD).

Money magazine recently named EWU as one of its Best Colleges in America 2024
.

At Eastern Washington University, we are proud to recognize the land of the Spokane Tribe and other tribes that shared the land for fishing and trading. The Spokane Tribe, Coeur d’Alene Tribe, Confederated Tribes of the Colville Reservation, the Kalispel Tribe, and the Nez Perce Tribe are integral to the cultural heritage and traditional ethnological knowledge of the land. Native American heritage is woven into the fabric of our institution, enriching our community through tribal culture, historical teachings, and tribal language, and is embraced daily by students, staff, faculty, and the Eastern Washington community.

From here forward, EWU will remain committed to supporting, honoring, and recognizing the Native American community and the dynamic contributions that are shared with our university.

We are currently seeking skilled and team‑oriented applicants for the position of Associate Director of Student Financial Services which plays a vital role in supporting the Director of Student Financial Services in the financial management and administration of student accounts. This position assists in overseeing daily financial operations, payment processing systems, and accounts receivable functions while ensuring compliance with federal, state, and institutional regulations.

The Associate Director provides leadership for staff, promotes exceptional customer service, and supports the use of technology to enhance the student financial experience. This role serves as a key liaison with campus partners, external vendors, and system providers to ensure accurate, efficient, and student‑centered financial services.

EWU is committed to supporting and promoting a workforce that is welcoming to all and encourages applicants of all backgrounds to apply for this position.

• Bachelor’s degree in accounting, finance, business management or related field.
• Two years of progressively responsible experience in the management of comprehensive business systems.
• Excellent interpersonal, oral, and written communication skills.
• Experience with enterprise administrative systems.
• Outstanding organizational and problem resolution skills.
• Strong interpersonal skills with faculty, staff and student populations.
• Experience leading teams or supervising staff.
• Demonstrated ability to apply a responsive and flexible approach that is supportive of the needs, including universal…