Product and Engineering Senior Operations Partner

As our Product & Engineering Operations Partner, you will play a pivotal role at the heart of our product development lifecycle. In a rapidly scaling SaaS environment, efficiency, clear communication, and streamlined processes are paramount. You will be instrumental in optimizing the way our Product and Engineering teams collaborate, build, and deliver, ensuring we can accelerate our pace of innovation while maintaining high quality and predictability.

This is a unique opportunity for a proactive, data-driven, and highly organized individual to build and refine the operational backbone that supports our ambitious growth. You won't just manage processes; you'll design, implement, and continuously improve them, directly impacting our ability to scale effectively.

Process Optimization & Standardization

• Design, implement, and refine scalable operational processes across the entire Product Development Lifecycle (PDLC), from ideation and discovery to development, testing, and release
• Identify bottlenecks, inefficiencies, and areas for improvement within and between Product and Engineering workflows
• Champion best practices and ensure consistent adoption across teams

Tooling & Infrastructure Management

• Evaluate, implement, and optimize the tools and systems used by Product and Engineering (e.g., Jira, Confluence, product analytics tools, CI/CD pipelines, documentation platforms)
• Ensure data integrity and effective utilization of these tools for reporting and insights
• Manage vendor relationships for key P&E operational tools

Communication & Collaboration Facilitation

• Act as a central communication hub, ensuring seamless information flow between Product, Engineering, Design, QA, and cross‑functional stakeholders (e.g., Sales, Marketing, Customer Success, Support)
• Establish clear communication protocols for road mapping, release planning, status updates, and incident management
• Drive knowledge sharing and documentation efforts within P&E
• Work with outside agencies to prepare and submit R&D Tax Credits

Performance Metrics & Reporting

• Define, track, and report on key operational metrics for Product and Engineering performance (e.g., delivery velocity, lead time, cycle time, defect rates, roadmap predictability)
• Develop and maintain dashboards that provide actionable insights to P&E leadership for strategic decision-making

Release Management Coordination

• Orchestrate and streamline the release process, ensuring smooth and predictable deployments of new features and products
• Coordinate dependencies and communication across multiple teams for successful launches

Resource & Capacity Planning Support

• Support P&E leadership in resource allocation, capacity planning, and forecasting to ensure optimal utilization and project delivery

  Onboarding & Training

  • Develop and improve onboarding processes for new Product Managers and Engineers to accelerate their ramp‑up time
  • Identify training needs related to tools, processes, and methodologies
  What you need to be successful

  Experience

  • 4+ years of experience in an Operations, Program Management, or Project Management role within a fast‑paced SaaS or technology company
  • Proven track record of successfully designing, implementing, and optimizing processes for Product and/or Engineering teams
  • Experience in a scale‑up environment is highly preferred

  Skills

  • Exceptional organizational skills with meticulous attention to detail
  • Strong analytical and problem‑solving abilities, with a data‑driven approach to decision‑making
  • Excellent communication, interpersonal, and stakeholder management skills; ability to influence without direct authority
  • Proficiency with project management and collaboration tools (e.g., Jira, Confluence)
  • Ability to translate complex operational challenges into clear, actionable plans

  Mindset

  • Proactive and self‑driven, with a strong bias for action and continuous improvement
  • Comfortable navigating ambiguity and adapting to change in a dynamic environment
  • A collaborative team player who thrives on enabling others' success
  • Passion for building efficient systems that empower product and engineering teams
  What you’ll get
  • Competitive Compensation - we offer attractive salary packages…