Continental Coach

Visit us at 61 Clarence Street, Cheltenham, open Monday to Friday 9.30am – 4.30pm

Marchants Coaches are registered to deliver Driver CPCcourses authorised by JAUPT (Joint Approvals Unit for Periodic Training).

Courses are held at our Cheltenham Depot, and we are able tooffer courses for individuals or groups with a maximum of 5attendees so keeping our courses involved, practical and inclusive for all participants.

Our course instructor Peter has worked continuously in thebus and coach industry for the last 35yrs, working in allsectors from driving stage carriage, express coaching, vintagebus hire, independent school minibus and private hire. Peterhas also worked in depot management and for the last 23yrs hasworked in PSV driver training, running a successful trainingschool and is an external Transport Manager for a successfulvintage bus firm.

Driver CPC courses Marchants Coaches can offer are:

• This course covers Drivers Hours, EU, Domestic and AETR andhow to correctly record and use analogue and digital
  
  Tachographs.
• How to input information into a digital Tachograph(Practical), procedures to take regarding lost/stolen, out ofscope and ferry/train.
• WTD records, information and reference periods required.

Driver Compliance

• This course covers driver’s hours and road trafficregulations.
• Operator Licence undertakings and the driver’s role in maintaining compliance.
• DVSA roadside checks, Operator Compliance Risk Score, Earned Recognition Scheme and Fleet Operator Recognition Scheme andthe roll of the driver.
• Daily Vehicle Walk Round Checks (Practical).

Traffic Law, Incidents & Vulnerable Road Users

• Explain the requirement for operator licensing
• Identify and explain driver licence categories and codes
• Explain what is expected of driving staff and theirorganisation
• Describe what to do in the event of an incident
• Explain how to show consideration to vulnerable roadusers

Safeguarding and Customer Care

• Describe the role of the vehicle in improving access
• Explain the role of the operator and the driver in providingfree and equal access for all
• Identify vulnerable passengers
• Show an understanding of the importance of the driver in safeguarding vulnerable passengers
• Recognise and decide how report safeguarding issues

Driver Welfare, Customer Care and Security

• Explain the role of the driver in maintaining positive customer relations and customer retention
• Decide the action to take in order to resolve conflict
• Identify and report security issues

tocheck how manyhours training you have done in the current 5-year period.

Our courses are continually being developed and updated, andwe can discuss tailoring courses to your particularrequirements. Please contact Peter Allen, Training &Development Coordinator by emailing  or call to discuss your requirements.