Trainee Manager

Diversity matters

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

You might know us as the inventors of the bath bomb, but there’s more to this great‑smelling, partly employee‑owned, family‑run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. We put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts – whether that’s an ingredient in a product or the minerals in a smartphone.

As a Trainee Manager, your main focus will be assisting in delivering exceptional customer service and creating memorable experiences. You will work collaboratively with the store manager to cultivate a team that shares a passion for making every customer interaction a delightful experience. Contributing to a positive environment where each visit goes beyond a transaction is key.

Your role also involves supporting the store manager in building connections within the local community, with other businesses, and charity organisations. Your commitment to outstanding customer service will contribute to the overall growth of the business, and we are here to support you in achieving this goal.

You will play a role in creating and executing top box goals for the store and your team, ensuring that decisions positively impact these goals. As a trainee manager, you will work with the store manager to assess progress towards these objectives and help shape the team structure for optimal performance. Recruitment and upskilling of team members will be part of your responsibility, aligning roles and staff to meet the store’s needs.

Our business is driven by people, and we encourage you to enjoy your work, embrace challenges, and see your role as a starting point for building a career. Our flexible, supportive, and authentic working culture values your innovative spirit. We welcome your efforts to push boundaries, explore new approaches, and continually enhance the customer experience, offering our full support along the way.

Here at LUSH Cheltenham we are known for being a welcoming environment within the community, with a strong, established team and a diverse and dedicated customer base. We pride ourselves on delivering outstanding customer service and a memorable shopping experience. As well as customer experience, we are a profit driven store; in December, we ranked 8th for our retail margin out of 106 stores, and have earned nearly £1 million as turnover as a store.

We are looking for people who can make magic on the shop floor and have some fun! By joining our management team, you should feel passionately about customer experience, and building rapport with our regular shoppers, as well as with your fellow team members.

Please note:

We may close this vacancy early if we receive an overwhelming response or our business requirements change.

• Work closely with the store manager to bring exciting ideas to life, making your store successful through creative planning, and building an exemplary in‑store team.
• Support the store manager in building a team of customer‑focused individuals who are enthusiastic about enhancing the overall shopping experience.
• Assist in nurturing a customer‑centric team by participating in training sessions, providing constructive feedback, and observing the store manager’s leadership.
• Lead a management team to help you achieve the store’s top‑box goals.
• Delegate to your management team in order to meet the needs of the customer and the store.
• Apply out‑of‑the‑box thinking to achieve success whilst innovating and collaborating with your team.
• Contribute to managing the store’s finances by assisting in setting annual budgets, driving sales, and understanding how to control staffing levels and stock to meet customer needs.
• Maintain a beautiful store with effective merchandising, high standards of cleanliness, and strong stock…