Customer Assistant - Warehouse Operative

Work Pattern

Week 1

• Sunday
• Monday
• Wednesday
• Thursday
• Friday

Week 2

• Monday
• Tuesday
• Wednesday
• Friday
• Saturday

Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations. You will be the backstage powerhouse of our stores, keeping them running like clockwork. It is a physically demanding, high‑intensity role that requires you to work smart and keep the flow of products moving with urgency and accuracy.

You will be responsible for stock, deliveries, and all the vital behind‑the‑scenes work that keeps our shop floor full, clean, and ready for customers. Flexibility is vital: you will work across the wider store where needed, using digital tools to track deliveries and manage stock efficiently, and you will support colleagues across the store as a key team player.

To deliver a great shopping experience for our customers by putting customers before tasks and championing our products. As the face of the business, you will be the voice of our customers, helping to continually improve the service.

• Serve customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring shelves are always stocked.
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit.
• Build expert product knowledge to sell and recommend our products and services.
• Utilise digital tools and communication channels to deliver for the customer every time.

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and act upon feedback, asking for it regularly.
• Take accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy. If you require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us.