Service Manager

Service Manager Position

ROLE:
Service Manager –

LOCATION:

Cheltenham – SALARY: 45k basic, 55k ote + benefits –

HOURS:

Monday to Friday 8.00 – 6.00

• Drive department performance against budget, identify any shortfall and implement plans to improve the performance
• Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience in line with the Company’s ethos of Driving Excellence
• Ensure the business maintains regular contact with all existing customers ensuring service levels are being met, issues are being resolved and further business opportunities identified
• Provide guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential
• Encourage all staff to recognise additional business opportunities through the use of regular briefings and the implementation of appropriate systems and incentives
• Recruit, select, train and develop staff as required
• Ensure dealer standards are met and systems and procedures are complied with

• An aftersales background within the UK automotive industry
• Full UK driving licence
• The right to work in the UK (sponsorship is not available)

At Flame Recruitment, we specialise in automotive industry roles, supporting career growth across the motor trade. We have thousands of vacancies throughout the UK — from admin to senior management. Please get in contact with Flame Recruitment to find out more with regards to this Service Manager role or visit our website to see Service Manager roles over the UK.