IT Service Manager

Join my client in the defence industry as an
IT Service Manager
and lead critical technology solutions in a dynamic, mission-driven environment. You'll play a pivotal role within our National Security Solutions organization, overseeing service management activities across the full lifecycle—from design and transition to operation and continual improvement—ensuring our complex technical environments support the UK’s most vital missions. Collaborate with a talented, multi-disciplinary team to drive service excellence, influence service design, and build trusted customer relationships that deliver measurable value.

If you're passionate about making a meaningful impact through innovative IT solutions and thrive in challenging settings, this is the opportunity for you.

Compensation: £50,000 - £70,000 p/a

Fully onsite in Cheltenham

DV/ eDV/ enhanced DV clearance required

• Proven experience in IT service management roles with a strong grasp of ITIL principles and the service lifecycle
• Ability to navigate complex technical environments and engage confidently with stakeholders at all levels
• Proactive problem-solving, risk management, and service assurance capabilities
• Excellent communication and collaboration skills, with the ability to influence without authority
• Proficiency in MS Office, MS Teams, Confluence, Jira, SharePoint, or similar tools

• Knowledge of Dev Sec Ops  or Agile delivery methods
• Experience working within secure or mission-led environments

• Relevant professional certifications in service management (e.g., ITIL) preferred
• Significant experience in service management or related roles in technical or government sectors

• Must be a UK citizen and able to obtain and maintain the highest level of UK Government security clearance (eDV/enhanced DV/DV)
• Willingness to travel up to 10% as needed

Seize the chance to contribute to impactful solutions that enhance security and connectivity. If you’re ready to make a difference, don’t wait—apply now and become part of a team where your expertise can shape the future.

Email your CV and security clearance type to