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Service Desk Operative
Job in
Cheltenham, Gloucestershire, GL50, England, UK
Listed on 2026-01-19
Listing for:
Lorien
Full Time
position Listed on 2026-01-19
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Service Desk Operative (Shift Operations)About the Role
Join a small team responsible for real-time monitoring of data delivery, client systems, and networks. You'll manage incidents, take remedial action, and elevate when needed to ensure uninterrupted service. This role requires strong problem‑solving skills and the ability to stay calm under pressure.
Key Responsibilities- Monitor client systems, networks, and data delivery
- Investigate and resolve incidents, escalating when necessary
- Engage with stakeholders to maintain service continuity
- Conduct risk analysis for planned infrastructure changes
- Experience in Service Desk/NOC or similar environment
- Ability to react quickly and effectively during live incidents
- Strong communication and stakeholder engagement skills
- Familiarity with monitoring tools and ITIL practices (advantageous)
- Structured shift pattern with predictable rest days
- Training and career progression into technical operations
Apply today and help us keep critical services running smoothly!
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